Client Service/Systems Engineer T1.5

Discover your 100% YOU with MicroSourcing!

Position: Client Service Engineer

Location: Global One Building, Eastwood, Quezon City

Work setup & shift: WFH | Shifting Schedule

Schedule: 4x a week, 11 hours a day

Client Website: https://omegasystemscorp.com/

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Client Service Engineer, you will:

• Respond to resolving technical issues from being the initial point of contact, diagnosing and resolving issues for clients on a level 2 to 3 support standpoint
• Engage with the customers via phone, email, and remote chat
• Troubleshoot system problems such as end user desktop, application, mail delivery, routing, server, network, and firewall issues etc
• Handle After Hours ticket endorsements from the North American team
• Monitor and remediate NOC/SOC alerts
• Monitor and remediate backup alerts and facilitate BDR tests
• Monitor and remediate patching alerts for all clients
• Escalate unresolved issues to relevant escalation groups
  
  

What You Need

Non-negotiables

• Minimum of 7+ years as a Level 2 or level 3 engineer in a US/UK/Canada/Australia Managed Service Provider environment (Multiple Clients)
• High English communication proficiency both written and verbal.
• Very strong knowledge of Microsoft Operating Systems including Windows Servers, and Office 365 Applications
• Very strong knowledge in Virtualization (VMware / Hyper-V) and Cloud (Azure/Google Cloud/AWS)
• Very strong knowledge in Networking and Firewalls (Fortigates, SonicWall, Palo Alto, Cisco)
• Experience with MSP tools such as Connectwise Manage, N-able, is desirable.
• Experience with backup solutions like Acronis, Datto, Storage Craft, Veeam is a plus
• IT Certifications is a plus: Comptia A+, Network+, CCNA, MCSA etc
  
  

Preferred Skills/expertise

• 5 plus years in a fast-paced environment, working as part of a team to accomplish goals as well as responding to incidents.
• Working for a multi-client MSP environment
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/