Client Services, Team Leader
Dynata
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Responsibilities
- Responsible for the project management of both individually managed projects and projects managed by direct reports.
- Support team members with issue resolution by being the first point of contact.
- Manage team workload and assign projects to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
- Help manage client relationships for the team’s client accounts.
- Consistently meet client expectations for delivering market research data and services.
- Actively monitor and update the management team with key performance indicator data.
- Identify, seek, and provide world-class training for team members in a rapidly changing environment.
- Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
- Allocate manageable goals to employees based on team needs, interests, and development needs.
- Provide employees with timely, fair, and measured performance assessments and feedback to foster growth.
- Reward and recognize performance as appropriate.
- Communicate department and company strategy and direction regularly to employees so they can help drive success.
- Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.
- At least 3 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
- 5+ years of experience in business environment.
- 5+ years project management experience.
- Has managerial knowledge of sub-unit or sub-function as well as technical descipline
- Has basic understanding of the roles of the relevant groups within the function or business unit
- Has basic supervisory knowledge and skills.
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