Client Services, Team Leader

Dynata


Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Responsibilities

  • Responsible for the project management of both individually managed projects and projects managed by direct reports.
  • Support team members with issue resolution by being the first point of contact.
  • Manage team workload and assign projects to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
  • Help manage client relationships for the team’s client accounts.
  • Consistently meet client expectations for delivering market research data and services.
  • Actively monitor and update the management team with key performance indicator data.
  • Identify, seek, and provide world-class training for team members in a rapidly changing environment.
  • Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
  • Allocate manageable goals to employees based on team needs, interests, and development needs.
  • Provide employees with timely, fair, and measured performance assessments and feedback to foster growth.
  • Reward and recognize performance as appropriate.
  • Communicate department and company strategy and direction regularly to employees so they can help drive success.
  • Share knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.

Experience

  • At least 3 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
  • 5+ years of experience in business environment.
  • 5+ years project management experience.

Knowledge & Skill

  • Has managerial knowledge of sub-unit or sub-function as well as technical descipline
  • Has basic understanding of the roles of the relevant groups within the function or business unit
  • Has basic supervisory knowledge and skills.

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