Client Services Manager
Prime System Solutions
Date: 1 day ago
City: Manila
Contract type: Full time
Job Description:
Prime System Solutions is a leading provider of IT services, specializing in delivering top talent and innovative solutions to its global clientage. It is seeking an experienced and proactive Client Services Manager to oversee and assist in the entire customer journey and services delivery for clients.
Client Relationship Management:
Prime System Solutions is a leading provider of IT services, specializing in delivering top talent and innovative solutions to its global clientage. It is seeking an experienced and proactive Client Services Manager to oversee and assist in the entire customer journey and services delivery for clients.
Client Relationship Management:
- Build and maintain trusted, long-term relationships with clients by understanding their goals, challenges, and evolving needs.
- Act as the primary liaison for client communication, addressing inquiries, concerns, and escalations with professionalism.
- Conduct regular client check-ins, business reviews, and feedback sessions to ensure satisfaction and identify opportunities for growth.
- Capture client insights and feedback to drive internal improvements in services, processes, and offerings.
- Collaborate with leadership to align client goals with company strategy and ensure key account health.
- Lead and manage delivery teams to ensure timely, high-quality service execution aligned with client expectations and internal standards.
- Monitor KPIs, milestones, and service-level agreements (SLAs) across projects and clients.
- Assign and balance workloads, track team performance, and ensure alignment between resource capabilities and project requirements.
- Conduct regular team meetings and one-on-ones to support professional development, address challenges, and ensure engagement.
- Perform quality reviews of team outputs, provide constructive feedback, and drive a culture of accountability.
- Strong English communication skills both verbal and written.
- Ability to work effectively in US Eastern Standard Time (EST) hours.
- Bachelors degree in Business, Computer Science, IT, or a related field.
- 5-8 years of experience in client relationship management and/or service delivery, preferably in IT, MSP, or Call Center environments.
- Proven ability to manage multiple client accounts and internal team concurrently.
- Experience leading cross-functional teams with a focus on performance, quality, and continuous improvement.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Service - Projects & Analytics - Lead, Shopee
Shopee,
Manila
1 hour ago
Job DescriptionPrimary Function: Design and manage end-to-end initiatives to improve customer experience and operational efficiencyDuties And ResponsibilitiesConduct thorough analysis of customer service KPIs & OKRs to identify areas of improvementDrive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiativesManage and prioritize initiatives to ensure on-time and quality executionDeliver tangible outcomes through strong analytical skills, hands-on...
Planning Manager
Mindshare,
Manila
23 hours ago
REPORTING OF THE ROLEThis role reports to the Associate – DigitalBest Things About The JobThis position affords the opportunity to work for a globally networked client which uses a very robust proprietary marketing-oriented planning framework.This client is a leading innovator in the industry and thirsty for market-first innovations.Ability to further your career in markets other than Philippines.MEASURES OF SUCCESSIn 3...
External Communications Lead
Shopee,
Manila
1 day ago
About The TeamThis is a senior-level, high-impact individual contributor role reporting to the regional communications team and working closely with local leadership in the Philippines. We are seeking a seasoned communications professional with extensive expertise in corporate communications, crisis and reputation management, media strategy, and stakeholder engagement.As Sea Limited’s key spokesperson and strategic advisor in the Philippines, you will lead...