Client Services Lead
IQVIA
Date: 2 days ago
City: Taguig
Contract type: Full time

Job Overview
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- Represents IQVIA on external client projects.
- May mentor and lead other client service reps and represent the manager in their absence.
- Bachelor's Degree Req
- Four (4) years of related work experience Req
- One (1) to two (2) years experience as an IQVIA Client Service Representative Req
- Broad knowledge of the concepts, practices and procedures of the client service representative field Req
- Broad knowledge of IQVIA products and the Pharmaceutical industry Req
- Meeting facilitation, presentation and training experience Req
- Proficiency in PC applications, such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as appropriate
- Accreditation preferred in multiple business lines of IMS service certification program Req
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Hair Spa Assistant
TapTalent.ai,
Taguig
3 hours ago
We're Hiring: Hair Spa Assistant! We are looking for a dedicated and passionate Hair Spa Assistant to join our team in Taguig, Philippines. The ideal candidate will have a keen interest in hair care and spa treatments, along with the ability to provide exceptional customer service. You will play a key role in assisting our clients to achieve their desired...

Customer Advocate, Partner (AMER Hours)
Atlassian,
Taguig
2 days ago
OverviewOverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a...

Offer Data & Web Content Specialist
Schneider Electric,
Taguig
2 days ago
Great People make Schneider Electric a great company. Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The Role: Offer Data & Web Content Specialist What will you do? We are seeking a motivated and detail-oriented...
