Client Service Tax Specialist

Job Title: Client Service Tax Specialist

Location: Cebu & Mandaluyong

Shift: 9:00 PM - 6:00 AM, Monday to Friday

Work Arrangement: Onsite

UNLOCK YOUR POTENTIAL AT TOA GLOBAL!

At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South Africa, and South America, we empower accounting professionals by providing world-class opportunities and support.

About The Role

• Monitor tax preparation queries in the database and escalate overdue requests to the Tax Team
• Return incomplete or incorrect requests to the Tax Resolution Team, tracking follow-up deadlines
• Coordinate the annual tax prep process: update and send notices, engagement letters, tax organizers, billing, and related client communications
• Contact clients via phone, email, and text to collect required tax documents and information
• Deliver exceptional client service through clear, professional communication and a strong understanding of their needs
• Support well-defined admin processes, including:
• Answering calls, chats, texts, and handling mail
• Processing client intake documents, tax forms, and case assignments with minimal supervision
• Provide backup support to other Administrative Coordinators as needed
  

About You

• 1–3 years of experience in financial services, accounting, banking, or customer service
• Strong attention to detail
• Fluent in English – this is a client-facing role
• Proficient in Microsoft Office programs
  
  

WHAT’S IN IT FOR YOU?

Competitive Compensation & Growth

• Attractive Compensation & Total Rewards Package tailored to your expertise
• Annual Performance Review with Salary Increases
• Tenure Recognition Program with exclusive benefits
• International Career Growth and Networking Opportunities
  
  

Work-Life Balance & Well-being

• Weekends Off with up to 21 Paid Leave Days
• Work-Life Balance and On-time Logouts so you can enjoy your personal time
• A Family-First Culture that values your well-being
• Access to the best Health & Life Insurance Plan, including up to 50k Maternity Benefits and options to enroll Dependents, Parents, or a Common-Law Partner
• Professional & Personal Development
• Exclusive access to Certifications and Courses from Ab2 Institute of Accounting
• Ongoing Training, Mentorship and Career Advancement Opportunities
• Unlimited Cash Incentives for Successful Referrals
  
  

Exciting Perks & Workplace Culture

• 20+ FREE Coffee and Chocolate Drink Options to keep you energized
• Fun Breakout Rooms with Billiards, Table Tennis, and Foosball
• Exclusive TOA Merchandise and engaging On-Site Activities
• A Healthy Workplace located near Residences, Malls, Restaurants, and Sports Hubs
  
  

Our Core Values: The TOA Global Way

We live by our values to create an environment where growth, innovation, and success thrive.

BE AWESOME: We believe in the power of exceptional individuals coming together to create collective genius. We celebrate achievements, reward outstanding performance, and make work fun.

KEEP IT REAL: We value honesty, accountability, and open communication. We act with integrity, show empathy, and foster meaningful conversations.

BRING THE WOW: Excellence is our standard. We go the extra mile to deliver outstanding results.

DREAM BIG, ACHIEVE MORE: We embrace continuous learning, exploration, and self-improvement. Ambition drives us to seek knowledge and grow.

Join TOA Global and Experience the Difference!

We are committed to fostering a diverse and inclusive workplace, where individuals from all backgrounds are valued and celebrated. By embracing diversity, we unlock innovation, creativity, and excellence in serving our clients and communities.

Ready to take the next step? Visit https://careers.toaglobal.com/ and Apply TODAY