Client Service Account Management - Manager

Job Description

Join our dynamic Client Service Account Management team as an Associate, where you'll directly manage and service a portfolio of prestigious corporate and financial institution clients.

As a Client Service Account Management Associate within our Client Service Account Management team, you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients. You will be a key advisor to the client, providing advice and consultation on decision making. You will be the client’s central point of resolution and escalation for service issues, liaising with bank partners to manage issues. You will identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.

Job Responsibilities

• Key advisor to the client, providing advice and consultation on decision making
• Serves as the client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Uses product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
  
  

Required Qualifications, Skills And Capabilities

• Minimum of 3+ years of relevant industry and/or functional experience
• Experience with client service, demonstrating the ability to effectively manage client relationships and address client need
• Understanding of core Treasury Services product sets
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
• Ability to partner with internal colleagues and external clients
• Applies sound judgment during the decision making process; evaluates risk factors
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
  
  

Preferred Qualifications, Skills And Capabilities

• Experience with relationship management is a plus, highlighting the ability to build and maintain strong professional relationships.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.