Client Account Associate: Marketplace Support
Kreeayt BPO
Date: 3 weeks ago
City: Angeles City
Contract type: Full time
Position: Client Account Associate
Overview:
The Client Account Associate serves as a dedicated support professional, assisting assigned clients in streamlining their processes, improving efficiency, and ensuring smooth daily operations. This role involves administrative support, data management, communication handling, and problem-solving to help clients achieve their business goals.
Basic Qualification:
What You'll Do:
Competitive Salary: Php 20,000 - Php 23,000 + Night Differential
Philippine Statutory Benefits
Company Benefits And Practices
Overview:
The Client Account Associate serves as a dedicated support professional, assisting assigned clients in streamlining their processes, improving efficiency, and ensuring smooth daily operations. This role involves administrative support, data management, communication handling, and problem-solving to help clients achieve their business goals.
Basic Qualification:
- Strong organizational, analytical and multitasking skills.
- Excellent written and verbal communication skills.
- Ability to work independently and proactively.
- Proficiency in office tools (e.g., Microsoft Office, Google Suite).
- Problem-solving mindset with attention to detail.
What You'll Do:
- Manage pricing, promotions, and discounts for new and existing items through system uploads.
- Handle listing errors and optimizations on Amazon, Walmart, NewEgg, eBay, and other active platforms to ensure accuracy and visibility.
- Resolve Amazon Error Files and develop Plans of Action for closed or at-risk listings.
- Align store categories with marketplace standards for seamless operations.
- Collaborate with vendors and merchants on product availability, purchase orders, and inventory updates.
- Address JIRA tickets promptly and support issue resolution with the team.
- Conduct business analysis to track performance, sales trends, and market insights.
- Minimum 2 years experience in eCommerce. Amazon knowledge is a plus.
- Education: Vocational or Four year college degree.
- Knowledgeable of Microsoft excel.
- Able to work onsite and night shift.
Competitive Salary: Php 20,000 - Php 23,000 + Night Differential
Philippine Statutory Benefits
Company Benefits And Practices
- HMO after 30 days with 1 dependent
- Dental Coverage
- Group Life Insurance (Php100,000)
- Yearly Birthday Cake
- Token every Work Anniversary
- Free Snacks in the Pantry
- Paid Leaves
- No Email Wednesdays
- Free Lunch on First Day
- Family Day (potluck every last Friday of the Month)
- Free Anti-Rad eyeglasses upon Regularization
- Monthly Wellbeing Check (mental health day)
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