Claims Senior Associate

We’re looking for a Claims Senior Associate to join our Insurance Operations team at MBPS. In this role, you are responsible for ensuring claim payments are validated and paid to the entitled beneficiary.

Position Responsibilities

• Terminate policies before setting up the claims process and process death benefits based on policy provisions.
• Validate claims, compute death benefit values, prepare checks, and assess survivorship death notices.
• Update systems with payment details and generate hard copy communications regarding client requests.
• Follow up on outstanding death claims requirements and maintain productivity, accuracy, and service level standards.
• Perform outbound calls to facilitate death claims processing and maintain work inventories and time trackers.
  
  

Required Qualifications

• Education: College/University graduate, preferably with related work experience in financial services.
• Technical Skills: Proficiency in computer applications and In-Force administration systems.
• Soft Skills: Good written and oral communication, strong time management, and multi-tasking skills.
• Keyboarding Skills: Minimum typing speed of 30 words per minute with specific speed requirements for alphanumeric and numeric typing.
  
  

Preferred Qualifications

• Successful completion of compliance and eight-week training program.
• Knowledge of Claims and Titles functions and insurance contract law.
• Ability to identify complex and non-complex transactions.
• Familiarity with AWD 10, EFS, PEGA, Bridger, Etreasury, Salesforce, LWB, Mainframe, ELAPS, Outlook, MS Access, Workday, and VPAS.
• Open to MBPS employees with one-year tenure who have met performance metrics without attendance or disciplinary issues.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid