Customer Program Spec I
Ultra Clean Technology
Date: 3 weeks ago
City: Lapu-Lapu City
Contract type: Full time
Essential Duties and Responsibilities:
Work Experience:
- Predominantly an internal resource. Occasional phone contact with customer for status updates; responsible for escalation to appropriate site or account representative.
- Provides pre- and post-customer service and support.
- Knowledge of program management tools and procedures. General knowledge of operations, including scheduling, procurement, manufacturing, test engineering, and quality systems.
- General knowledge of sales, customer support, marketing, including market research, market sizing, pricing, marketing communications, and product launch.
- Coordinates with various functions within the company, including NPI, operations, engineering, and quality managers to ensure customer requirements are handled appropriately.
- Maintain Customer Dashboards, scorecards and UCT ERP system.
- Ensure on time shipments and manages customers’ OTD targets.
- Obtain RFQ packages, EAU, drawings etc. for Quoting.
- Prepares quotes for CRM team review and approval
- Coordinate material issues between customer, UCT Purchasing and UCT Supply Chain Groups, monitoring and escalating liability issues.
- Submit claims for fees & follow up with customers.
- Attends regular production and other meetings as CBO department representative.
- Must be organized and data/fact driven. Present business cases using data.
- Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
- Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
- Attention to detail and exceptional organization and follow up skills.
- Good communication skills and ability to interact with internal and external customers.
- Strong influence-management, negotiation, leadership and assertiveness skills.
- Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.
- Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1
- Bachelor’s Degree or equivalent in technical, business, or financial discipline
Work Experience:
- 1+ years’ experience in a semiconductor or similar industry.
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