Churn Management Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Churn Manager is responsible for the successful execution of retention and churn management projects, ensuring the best customers have the best experience to minimize churn. This involves in-depth planning, close coordination with various teams, and hands-on implementation of retention and churn activities. The role also includes troubleshooting technical issues, optimizing processes, and managing data to enhance the efficiency and effectiveness of churn management.

Duties And Responsibilities

CUSTOMER ANALYTICS & INSIGHTS

○ Drives weekly dashboarding and customer insighting

○ Drills down and performs complex exploratory studies to identify correlation of

business drivers & customer behavior (product experience, customer interests

and willingness to buy)

○ Integrating diverse and relevant information and dashboards to internal

departments to update market profiles and create game plans

• MARKETING OPERATIONS
  
  
  

○ Identifies pain points in current processes/customer touchpoints causing

complaints or churn and creates the game plan to address them, within product

capabilities and annual budget, which will result in lower churn

○ Continuous innovation to maximize opportunities identified in customer

sentiments as aligned with the company’s vision

• PROGRAM MANAGEMENT & EXECUTION
  
  
  

○ Drives all executions in a timely manner

○ Translates the brand strategy into an optimum mix to target the right customer

with the right offer at the right time through the right channels

○ Engages and builds strong relationships with all readiness partners – Product,

customer experience, marketing, and finance

○ Leads project planning, scheduling, controlling, and reporting activities for all

Base Management campaigns. Manage risks & ensure beta solutions to problems

are implemented in line with existing control processes

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.