Chatbot Lead - Customer Service

Shopee


Date: 2 weeks ago
City: Manila
Contract type: Full time
Job Description

Improve Chatbot user experience through strategic initiatives on enhancing AI models and solutions

  • Conduct thorough analysis of Chatbot KPIs and OKRs to identify areas of improvement
  • Manage and prioritize initiatives that drive user experience improvement (i.e., allocate team resources effectively, create roadmaps and targets)
  • Drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiatives
  • Deliver tangible outcomes through strong analytical skills, hands-on and pragmatic approach
  • Communicate progress and insights to the management regularly

Requirements

  • Bachelor’s degree in management engineering, industrial engineering, computer science, or business
  • At least 5 years total work experience with project management or strategy
  • Proven ability to manage large and complex projects with experience leading cross-functional projects and teams
  • Excellent stakeholder management especially with senior leads/managers
  • Strong problem solving skills, with ability to draw insights from large and ambiguous data sets
  • Excellent verbal and written communication skills; highly conversational
  • Previous experience in artificial intelligence, conversational design, or programming is a plus

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