Chat and Email Support Korean Bilingual

Job Title: Bilingual Korean Customer Support Specialist

Job Overview

Join Strikingly, a leading mobile-optimized website builder that empowers individuals to express their uniqueness. We are seeking a dedicated Bilingual Korean Customer Support Specialist, often referred to as a Korean Happiness Officer. This role is vital to our mission of delivering exceptional customer experiences while fostering positivity in every interaction.

Key Responsibilities

• Embody the Strikingly brand and its distinctive voice during all customer engagements.
• Create memorable and positive experiences through outstanding service across various channels, including email, chat, and social media.
• Accurately translate product materials and customer communications, such as newsletters and lifecycle emails.
• Cultivate in-depth knowledge of our products and internal tools to assist customers effectively.
• Ensure a positive and uplifting atmosphere in every interaction with customers and team members.
  
  

Required Skills

• Proficient communication skills in both Korean and English.
• A genuine passion for assisting individuals with diverse learning styles.
• A strong enthusiasm for learning, problem-solving, and analytical thinking.
• Proven experience in a customer service role within a fast-paced environment.
• Access to a functional computer with specified technical requirements and a reliable internet connection.
  
  

Qualifications

• Professional-level fluency in both Korean and English.
• Demonstrated commitment to customer service and helping others.
• Relevant experience in customer support in a dynamic setting.
• Availability for full-time employment (40 hours per week).
  
  

Career Growth Opportunities

At Strikingly, we believe in nurturing talent and providing our Happiness Officers with ample opportunities for career development, training, and advancement within the organization. We support ongoing learning to help you thrive in your career.

Company Culture And Values

Strikingly prides itself on fostering a fun, collaborative, and international work environment. We prioritize happiness and positivity in every interaction, not only with our customers but also among our team members.

Networking And Professional Opportunities

As part of our team, you will have the chance to connect with professionals from various fields, enhance your skills, and collaborate on exciting projects that contribute to our customers’ success.

Compensation And Benefits

• Flexibility to work from any location.
• Opportunities for paid leave benefits for employees with a tenure of one (1) year and above.
• Competitive salary aligned with your experience and expertise.
• Commitment to training and professional growth.
  
  

Employment Type: Full-Time