Chargeback Analyst
Helpware
Date: 6 hours ago
City: Cebu City
Contract type: Full time
Position Summary
The Chargeback Analyst plays a critical role in managing and streamlining chargeback and tracing processes. This position involves ensuring accurate and efficient handling of distributor chargebacks and compliance with contractual terms. The Chargeback Analyst works closely with cross-functional teams to identify and implement system improvements, provides detailed analysis to resolve discrepancies, and supports decision-making through data-driven insights.
Responsibilities
The Chargeback Analyst plays a critical role in managing and streamlining chargeback and tracing processes. This position involves ensuring accurate and efficient handling of distributor chargebacks and compliance with contractual terms. The Chargeback Analyst works closely with cross-functional teams to identify and implement system improvements, provides detailed analysis to resolve discrepancies, and supports decision-making through data-driven insights.
Responsibilities
- Guide and prioritize the flow of chargeback and tracing work within the function.
- Work inter-departmentally with IT and other commercial teams towards the resolution of opportunities for system improvement.
- Loading and maintenance of distributor chargebacks and tracing data.
- Guide and monitor system calculation of chargebacks in Vistex/SAP S4.
- Review and validate system calculations as part of the monthly publishing process.
- Assess performance and compliance with chargeback terms and obligations.
- Perform annual audits and review findings with distributors to collaborate on actions needed to correct.
- Research, correspondence, and response to requests from internal and external stakeholders.
- Maintain up-to-date Chargeback-related deductions and offsetting.
- Ability to meet defined departmental and functional KPIs.
- Ad hoc sales reporting and analysis requests.
- Bachelor’s degree or relevant experience.
- Intermediate Excel skills required (VLOOKUP, Sorting, Filtering, Data Manipulation).
- High attention to detail.
- Hands-on experience with SFDC or other CRM software.
- Highly analytical thinker.
- Excellent organizational skills with the ability to multitask.
- The ability to change focus quickly to meet deadlines and prioritize tasks.
- Looking for a team player with a high level of dedication.
- Must be highly adaptable.
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