Chargeback Analyst
Helpware
Date: 2 weeks ago
City: Cebu City
Contract type: Full time

Position Summary
The Chargeback Analyst plays a critical role in managing and streamlining chargeback and tracing processes. This position involves ensuring accurate and efficient handling of distributor chargebacks and compliance with contractual terms. The Chargeback Analyst works closely with cross-functional teams to identify and implement system improvements, provides detailed analysis to resolve discrepancies, and supports decision-making through data-driven insights.
Responsibilities
The Chargeback Analyst plays a critical role in managing and streamlining chargeback and tracing processes. This position involves ensuring accurate and efficient handling of distributor chargebacks and compliance with contractual terms. The Chargeback Analyst works closely with cross-functional teams to identify and implement system improvements, provides detailed analysis to resolve discrepancies, and supports decision-making through data-driven insights.
Responsibilities
- Guide and prioritize the flow of chargeback and tracing work within the function.
- Work inter-departmentally with IT and other commercial teams towards the resolution of opportunities for system improvement.
- Loading and maintenance of distributor chargebacks and tracing data.
- Guide and monitor system calculation of chargebacks in Vistex/SAP S4.
- Review and validate system calculations as part of the monthly publishing process.
- Assess performance and compliance with chargeback terms and obligations.
- Perform annual audits and review findings with distributors to collaborate on actions needed to correct.
- Research, correspondence, and response to requests from internal and external stakeholders.
- Maintain up-to-date Chargeback-related deductions and offsetting.
- Ability to meet defined departmental and functional KPIs.
- Ad hoc sales reporting and analysis requests.
- Bachelor’s degree or relevant experience.
- Intermediate Excel skills required (VLOOKUP, Sorting, Filtering, Data Manipulation).
- High attention to detail.
- Hands-on experience with SFDC or other CRM software.
- Highly analytical thinker.
- Excellent organizational skills with the ability to multitask.
- The ability to change focus quickly to meet deadlines and prioritize tasks.
- Looking for a team player with a high level of dedication.
- Must be highly adaptable.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Network Engineer - Service Operations Center
Tahche Careers,
Cebu City
19 hours ago
Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.As a Network Engineer, you will be responsible for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. You will be taking escalation tickets from Technical Network...

Experienced Chat/Email Support Agents
Select VoiceCom,
Cebu City
2 days ago
NOTE: At least 1 year of extensive Email and/or Chat Support experience is required. If you have the required experience, please make sure to highlight that on your resume. Only candidates who meet the minimum qualification will be reviewed.About the account:This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for...

Business Development Executive (BDE)
RChilli Inc.,
Cebu City
2 days ago
Job Description – Business Development Executive (BDE)Location: Philippines - RemoteDepartment: Sales & Business DevelopmentEmployment Type: Full-timeAbout RChilliRChilli is the trusted partner for parsing, matching, and enrichment in the HR Tech space. With a strong global presence, we empower businesses by offering AI-driven solutions that simplify recruitment workflows and enhance talent acquisition strategies. Our mission is to transform hiring experiences for...
