Casino Manager

Job Responsibilities:

Technical (Inward-Focused)

1. Vendor Management: Collaborate with gaming software providers and technical vendors to ensure system integrations, updates, and maintenance align with business needs.

2. Compliance & Security: Ensure all casino operations comply with local and international gaming regulations, including RNG certification, data protection, and anti-money laundering protocols.

3. Performance Monitoring: Utilise analytics tools to monitor game performance, player behaviour, and system efficiency, identifying areas for technical improvements.

4. Team Leadership: Guide cross-departmental teams and external partners on best practices for technical and operational casino management, ensuring alignment with industry standards and business objectives.

5. Troubleshooting: Oversee rapid resolution of technical issues to minimise downtime and maintain a high-quality player experience.

Commercial (Revenue Growth)

1. Revenue Strategy: Develop and implement strategies to maximise revenue across casino verticals, including slots, table games, poker, and live dealer offerings.

2. Player Acquisition & Retention: Collaborate with marketing teams to design promotions, loyalty programs, and campaigns to attract and retain players.

3. Product Optimisation: Analyse market trends and player preferences to introduce new games, features, or verticals that enhance revenue potential.

Financial Performance: Monitor KPIs such as Gross Gaming Revenue (GGR), player lifetime value, and churn rates, setting targets to drive profitability.

Cross-Functional Collaboration: Work with operations, finance, marketing, and customer support teams to align casino operations with broader business objectives.

4. Market Competitiveness: Stay informed on industry trends and competitor offerings to ensure the casino remains innovative and competitive.

Job Requirements:

1. Experience: Minimum of 5 years in casino management or a related gaming industry role, with at least 3 years in a technical or operational leadership position.

2. Technical Expertise: Strong understanding of casino management systems, gaming software, and regulatory compliance frameworks.

3. Commercial Acumen: Proven track record of driving revenue growth in a casino or gaming environment, with experience in player acquisition and retention strategies.

4. Analytical Skills: Proficient in data analysis and reporting tools to monitor performance metrics and make data-driven decisions.

5. Leadership: Excellent leadership and communication skills to manage cross-functional teams and foster a collaborative environment.

6. Regulatory Knowledge: In-depth knowledge of gaming regulations, licensing requirements, and responsible gambling practices.

7. Education: A bachelor’s degree in Business, IT, or a related field; an MBA or technical certifications (e.g., in gaming compliance or software) are a plus.

Key Competencies :

1. Strategic thinking and problem-solving

2. Attention to detail and operational efficiency

3. Customer-centric mindset with a focus on player experience

4. Ability to balance technical and commercial priorities

5. Adaptability to a fast-paced, regulated industry