Case Management Officer

As a Case Management Officer, you will be responsible for the review, investigation and analysis of all external fraud incidents involving customers of the Bank. Recommends disposition on fraud cases endorsed by other unit/departments and/or disputed/complained by the client. Liaised, as necessary with relevant stockholders with regards to litigation proceedings related to any fraud case.

How You’ll Contribute

• Conducts the investigation of client's disputed/contested transactions on all Bank products (Credit and Debit Cards and Consumer Loans) based on available and provided data to come up with and recommend a just disposition on the case.
• Prepares and ensures the on-time and accurate RCL and STR reporting based on existing guidelines to comply with the regulatory requirements and prevent fines/penalties due to delayed reporting.
• Liaised with Legal Department and other business units for fraud cases that has an ongoing litigation proceeding. Further acts as primary contact person/witness of the Bank in litigation proceedings, as needed.
• Prepares comprehensive tracking and reports of cases received, and fraud loss metrics to assist Fraud Managers in their fraud prevention strategies.
  
  

What We’re Looking For

• Bachelor’s Degree Banking and Financial, Law/Legal Services, Actuarial/Statistics or any related field
• With at least 2 years of experience with the current and existing fraud trends
• Able to provide data-driven decisions to provide just dispositions on client fraud disputes
• Able to identify emerging fraud trends to help prevent and mitigate possible fraudulent activities
• Effective analytical and critical thinking skills
• Able to confidently present oneself during court hearings/presentation
  
  

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”