(Career Shifter) Specialist - Fraud, Customer Service - Cebu

JPMorganChase


Date: 8 hours ago
City: Cebu City
Contract type: Full time
Job Description

At JPMorganChase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Call Center Customer Service Specialist within the Fraud Collections Retail & Card Services team, you will be responsible for delivering exceptional service to our valued customers. Your primary responsibilities will include expertly handling customer inquiries, which will enhance your communication and problem-solving skills. You will be crucial in managing various customer transactions, such as fraud investigations, collections, payments, and loans, contributing to a dynamic and engaging work environment. This role offers an excellent opportunity to develop your customer service skills while contributing to the success of our team.

Job Responsibilities

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures

Required Qualifications, Capabilities, And Skills

  • Computer experience required, utilizing multiple computer applications in a Windows-based environment
  • Completed at least 2 years in college or, Completed the K-12 Curriculum or,
  • High school graduate with 1 year customer-interfacing work experience or,
  • Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred Qualifications, Capabilities, And Skills

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Hospitality, Restaurant or Retail industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Accounting Clerk

one.com, Cebu City
2 days ago
Core ResponsibilitiesA: Petty Cash ManagementMaintain and document all expenses from the petty cashEnsure that the cash balance matches the cash on hand.B: Statutory BenefitsResponsible for the accurate data to be encoded.C: BIR and Tax ComplianceResponsible for ensuring accurate and timely BIR Tax Reporting.File returns and pay taxes on time.Provide accurate information on tax returns.D: Accounts PayablePost business transactions, process invoices,...

Safety Officer

General Milling Corporation, Cebu City
2 days ago
Discover Your Impact with Us. Whether you’re just starting out or advancing your career, being a GenMiller means more than just a job it’s about contributing to a shared purpose. Every team member plays a vital role in enhancing the overall quality of work life, driving our mission forward together. Job Qualification: Minimum Educational Qualification Candidate must possess Bachelor’s in...

Salesforce Business Systems Analyst

AMCS Group, Cebu City
3 days ago
Sustainability that means businessWho We AreSustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.What We DoOur innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries...