Call Trainer Agent - Remote

ConnectUs Marketing Solutions, Inc.


Date: 5 hours ago
City: Makati City
Salary: ₱18,000 - ₱23,000 per month
Contract type: Full time
Remote
We want you in our team!

CALL CENTER TRAINER (Permanent WFH)

Starting salary:
PHP 18,000 - PHP 23,000

(Please apply only if the salary offer meets your expectations)

Job Description

  • Conduct effective training sessions for trainees.
  • Collaborate with co-trainers, managers, and other leaders.
  • Identify training needs and develop training plans based on business objectives and operational goals.
  • Evaluate the effectiveness of training materials and create an action plan for improvement.
  • Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.

Qualifications

  • Proven experience in training/handling a team in any field.
  • Teaching experience.
  • Experience in the BPO industry is an advantage.
  • Fluent in written and verbal English.
  • Excellent interpersonal and communication skills.
  • Strong leadership, team building, organizational, and management skills.
  • Able to multitask, prioritize, and manage time efficiently.
  • Ability to analyze problems and strategize for better solutions.
  • Experience with technologies and best practices for instructional manuals and teaching platforms.
  • Strict adherence to company philosophy, mission statement, and goals.
  • Fast learner & Tech-savvy.
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
  • Knowledgeable in using Zoom functions.

Equipment Requirement

  • Laptop/Desktop: at least core i3 processor and 8 GB RAM.
  • Dual screen setup.
  • Headset: any A4Tech or Jabra USB-type headset.
  • Internet connection: Wired connection minimum of 30 Mbps with back up internet.
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom.

So, why join us?

  • Permanent work-from-home.
  • Full Time and Long Term Employment.
  • Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives.
  • Salary will be based on: Skills, Attitude, Performance, Attendance.
  • Opportunity for regularization and promotion.
  • US and Canadian clients.
  • Shift: Graveyard Monday to Friday.
  • Training: less than a month.

WE LOOK FORWARD TO WORKING WITH YOU!

About ConnectUs Marketing Solutions Inc.

WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Junior Auditor

Security Bank Corporation, Makati City
2 days ago
As a Junior Auditor, you are responsible to conduct process understanding, review the adequacy, effectiveness, efficiency of controls in place, and communicate the results of review to help in assessing that there is an appropriate management of risk exposures including compliance with laws, rules, and regulations.Perform regular audits, and special reviews/investigations, whenever necessary, in accordance with internal policies, internal auditing...

Credit and Risk Management Division Head (RCBC Leasing)

RCBC, Makati City
4 days ago
Job SummaryResponsible for Customer Onboarding and Portfolio Management, Managing and Reporting of Risk, Compliance and Regulation, and Due Diligence and Transaction MonitoringHow will you contribute?I. Customer Onboarding and Portfolio ManagementEnsure timely review and analysis of credit customers and proposed facilities by analysts.Apply the latest S&P guidelines and overlays from the parent bank in the credit risk assessment processes.Guarantee compliance with...

Trader - FX Spot & Swap

RCBC, Makati City
4 days ago
Job SummaryResponsible for the execution of trading strategies for foreign exchange risk instruments and products in order to contribute to the attainment of trading revenue targets.How will you contribute?Manages the Bank’s intra-day USD/PHP spot and forward positionTrades USD/Third Currency spot currencies and/or USD/Php swaps.Tasked with pricing commercial USD/PHP spot and forwards and/or USD/Third Currency and/or FX swap transactions for Treasury...