Call Center Representative

Position: Call Center Representative

Location: Global One, Eastwood, Libis, QC, Philippines

Work setup & shift: Nightshift / hybrid

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Job description

• Patient Interaction & Support
• Serve as the primary point of contact for patients, family members, referring physicians, and hospital staff via phone and other communication channels.
• Provide timely and professional responses to inquiries and concerns.
• Assist patients with navigation of clinic processes and services.
• Appointment Scheduling & Coordination
• Schedule and confirm patient appointments for pulmonary and sleep consultations.
• Ensure accurate and timely booking across multiple providers and locations.
• Manage cancellations, reschedules, and follow-ups efficiently.
• Data Management & Documentation
• Collect and enter patient demographic, medical, and insurance information into the EMR system.
• Maintain accurate records and update patient files as needed.
• Assist in preparing reports and supporting documentation for clinical staff.
• Administrative Support & Communication
• Process referrals, prescription refill requests, and other administrative tasks.
• Communicate effectively with internal teams to ensure seamless patient care.
• Handle incoming and outgoing calls, emails, and messages professionally.
• Compliance & Confidentiality
• Adhere to HIPAA guidelines to ensure patient privacy and data security.
• Follow internal protocols and procedures for patient interactions and record-keeping.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply