Call Center Agent | Makati

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

As a Call Center Agent, you'll handle both inbound and outbound calls, helping patients understand their healthcare benefits and enrolling them in disease management programs. You will also work with cross-functional teams to facilitate a seamless patient experience.

You will be required to meet call quotas in this role.

Key Responsibilities

• Outbound Calls:
• Educate patients about their healthcare benefits and inform patients about the disease management program requirements
• Facilitate patient enrollment, appointment scheduling, follow-ups, and reminders
• Inbound Calls:
• Address patients’ inquiries via call, SMS, and email
• Work with different teams to follow through on patient requests
• Update patient records accurately
  

Minimum Qualifications

• Able to work onsite in Makati;
• Preferably with experience in customer service or call centers;
• Detail-oriented and has experience with data entry using Microsoft Excel and Google Sheets;
• Communicates clearly in English or Tagalog