Business Systems Support Manager
RCBC
Date: 3 days ago
City: Makati City
Contract type: Full time
Job Summary
- This role is responsible for providing support to Wealth Management Group (WMG) in operationalizing policies by creating guidelines, procedures and process flows. In addition, the Business Systems Officer provides system enhancement and development support in relation to WMG's internal systems.
- Reviews Bank and regulatory policies and circulars and perform gap analysis based on its applicability to Wealth Management Group.
- Deliver the required output which can be any or a combination of the following:
- a. Operations Manuals, Service Level Agreements, circulars, procedures and guidelines for the group's processes
- b. Implementation review
- c. Deployment support of new/enhanced systems and processes
- d. Time and motion of WMG processes if needed
- Supports maintenance functions on the Wealth Management system (e.g. UAT) and performs other roles in the system development life cycle (SDLC), as needed.
- Acts as primary maker for product code definition, security code mapping, and in uploading of rates/prices/navpu.
- Review, analyze, and provide resolution/support on issues encountered in during production.
- Conduct training of systems and processes to other members of the group.
- Support and/or implement other initiatives and directives of WMG.
- At least 3 to 5 years in financial services, Experience or background in business process and systems improvement preferred, but not required.
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