Business Solutions Analyst
Toyota Motor Philippines Corporation
Date: 2 days ago
City: Makati City
Contract type: Full time
Toyota Motor Philippines is looking fora Business Solutions Analyst to join our Digital and Operations Solutions Department based in Makati City, Metro Manila, Philippines.
TheBusiness Solutions Analystis a member of the Solutions Support Team that monitors and responds to end-users' reported system issues and incidents.
In this role, you are expected to be a domain expert in project management, systems analysis and design, systems documentation, M365 (Excel, PowerPoint, SharePoint) CRM/ERP system.
Your role and responsibilities:
I. Support in System Implementation to new dealers for Finance & Accounting and HR workstreams.
TheBusiness Solutions Analystis a member of the Solutions Support Team that monitors and responds to end-users' reported system issues and incidents.
In this role, you are expected to be a domain expert in project management, systems analysis and design, systems documentation, M365 (Excel, PowerPoint, SharePoint) CRM/ERP system.
Your role and responsibilities:
I. Support in System Implementation to new dealers for Finance & Accounting and HR workstreams.
- Setting up the new dealer configuration
- Conducting end-user training
- Ensuring dealer's compliance to data migration requirements
- Providing support during live start & system issues resolution
- Improvement design in coordination with stakeholders (TMP, Dealers and/or Vendors)
- Testing, Training (if necessary) and Supporting system implementation
- Documents preparation (FSD, test scripts, etc.)
- Resolving issues within target resolution period
- Ticket trends analyzation (Identifying root cause & proposing countermeasure)
- Helpdesk reports and KPIs
- You have background in project management & systems analysis.
- Preferably a Certified Public Accountant.
- You have a bachelor's degree in Accountancy, Accounting Technology or Accounting Information System.
- You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
- You effectively manage your time and resources to ensure that work is completed efficiently.
- You are proactive; taking prompt action to accomplish objectives and taking action to achieve goals beyond what is required.
- You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.
- Excellent English written and verbal communication.
- Advanced Microsoft Excel, PowerPoint knowledge.
- Microsoft 365 system and Microsoft SharePoint knowledge.
- Any CRM (e.g. SAP C4C/CRM, Salesforce) and ERP system (e.g. SAP, Oracle, Dynamics, NetSuite)
- Preferably with experience in SAP FICO Configuration and Implementation
- Preferably with experience in automotive dealer operations
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