Business Process Analyst

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

• Facilitate continuous improvement workshops with the stakeholders
• Create and update process documentations
• Identify and execute opportunities for process automation and optimization to reduce manual work
• Recommend process innovation and efficiencies through process analysis
• Review user experience, industry trends, standard methodologies (Design Thinking, Lean Six Sigma), leading-edge technology (RPA) to challenge the status quo and deliver extraordinary customer-focused solutions.
• Lead or participate in process improvement and automation projects
• Understand the project goals and process pain points
• Gather project requirements and work with IT for development
• Participate in user acceptance, smoke testing, and implementation activities
• Track metrics across improvements, defects, and raised issues
• Act as the point of escalation for system-related issues
• Investigate system and process issues for triage and resolution
• Troubleshoot system issues prior to raising it to IT
• Work with business owners and IT to prioritize issue resolution
  

Qualifications

• Expertise in analyzing business processes and managing projects.
• Skilled in process mapping and modeling techniques.
• Proficient in analyzing complex data to derive meaningful insights.
• Capable of juggling multiple complex tasks in daily assignments.
• Excellent communication and presentation skills for conveying process changes and recommendations to stakeholders at all levels.
• Tech-savvy with the ability to handle various IT-related tasks.
• Collaborative team player who thrives in a team environment.
• Demonstrates discretion and independent judgment in project and business processes.
  
  
  

Our Perks & Benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .