Business Partner - Specialist, Customer Success

Concentrix


Date: 5 hours ago
City: Makati City
Contract type: Full time
Job Title:

Business Partner - Specialist, Customer Success

Job Description

Job Description

You Have:

  • 2+ years of experience working in a customer service
  • Prior success in achievement of personal and team sales quota/goals
  • Experience in high-volume calling
  • Experience learning new technology and data
  • Process orientation and ability to follow call scripts
  • Problem solving skills
  • Excellent knowledge of MS Office programs
  • Experience working with Salesforce.com or similar CRM
  • Experience or willingness to work from home

You Will

  • Manage high volume of customer contacts and communications through phone and email each day
  • Use contact search and productivity tools to verify contact information is accurate
  • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
  • Develop a level of product knowledge to speak intelligently to customers and address specific objections
  • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
  • Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
  • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
  • Work with teams and management to promote a positive customer experience

Our Benefits/Perks:

  • Health Insurance with Dental Coverage for Employees
  • Paid Time off
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Rewards and recognition programs
  • Wellness Incentive Program
  • Learning and Development Programs

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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