Business Analytics Specialist

We’re looking for a Business Analytics Specialist to join our GBS COO – Business Insights & Analytics team at MBPS. In this role, you are expected to design and develop metrices, reports, and analyses to drive key business decisions. Moreover, this position will require you to gather and transform data and information from various sources into valuable reports, dashboards, and insights for management.

Key Responsibilities

• Creating reports that highlight key metrics and trends and providing analysis on the findings of the report.
• Designing and developing dashboards that help users to understand complex data.
• Directly working with stakeholders to gather requirements, generate reports, and present findings and analysis.
• Identifying and implementing process improvement opportunities to improve the accuracy and efficiency of assigned reports.
• Undertake complex ad-hoc requests and projects as required.
  
  

Qualifications

• Education: Bachelor’s degree holders with relevant work experience are welcome to apply
• Experience: At least 5 years' experience in any data analysis, business reporting, business intelligence, or similar roles in the BPO/Shared Services industry.
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule: Amenability to work on the night or rotating shift (dependent on business need)
  
  

Minimum Skills To Hire/Must Haves

• Should have advanced knowledge on Microsoft Excel (Power Query & VBA Macro) and intermediate to advanced knowledge on SQL and Business Intelligence Tools such as PowerBI, QlikView, Qlik Sense, Tableau, or any other similar tool.
• Should have hands-on experience at collecting, transforming, and compiling raw data and generating useful reports from the raw information.
• Should have demonstrated data storytelling and data visualization skills to create compelling reports with dashboard elements like tables, charts, graphs, heat maps, and data models.
• Should have analytical skills to rigorously and effectively examine large quantities of data and derive useful insights from these data sets.
• Should provide mentorship on best practices in reporting and dashboarding to other team members, and lead team initiatives and projects.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid