Supervisor I, Operations Management
RELX
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
About The Role
We are seeking two experienced and proactive Operation Supervisor with deep knowledge of customer service to lead a high-performing team. These roles are ideal for individuals who have grown within Customer service functions and are ready to take on a leadership position with minimal oversight.
Key Responsibilities
We are seeking two experienced and proactive Operation Supervisor with deep knowledge of customer service to lead a high-performing team. These roles are ideal for individuals who have grown within Customer service functions and are ready to take on a leadership position with minimal oversight.
Key Responsibilities
- Serve as the primary escalation point
- Forecast yearly support and fulfillment volumes to ensure adequate resourcing.
- Lead training and onboarding for new team members.
- Manage team shifts and adjust staffing levels based on seasonal demand.
- Conduct bi-weekly check-ins and monitor team KPIs.
- 1–3 years of experience in a customer support helpdesk or similar SaaS environment, or in service-oriented roles.
- Prior team lead or management experience, including training and handling escalations, a plus
- Strong project management, time management, and organizational skills
- Excellent written and verbal English communication skills.
- Proven ability to follow documented processes and recognize fraudulent user behavior.
- Comfortable creating and presenting slide decks for internal or client-facing updates.
- Experience working on a college or university campus is a plus.
- Bachelor’s degree in any course
- Be part of a mission-driven team supporting higher education institutions.
- Work in a collaborative, remote-first environment.
- Opportunity to grow within a fast-scaling global support organization.
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