Business Analyst/Product Owner

As Customer Journey Expert (CJE), you will be part of the Tribe Wholesale Data Management and joining one of the squads working on the Data Management and Analytics Platform.

Who are we looking for?

• You have a passion for Data (Management)
• Bachelor’s Degree in Economics, Business Administration, Engineering, Information Technology or a related field
• Experience in Credit Risk data gathering and modeling
• Understand organizational changes and ability to translates what needs to be done in a strategic sequence with alignment to the appropriate stakeholders
• Proven knowledge and experience in the area of Data Management and analytics preferred
• Concrete experience with working in a data and IT driven organization
• Strong relationship management experience, with prior experience working collaboratively in a cross functional team
• You are ambitious, eager to learn, pragmatic and problem-solving.
• You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask questions and make decisions
• You have strong analytical skills and get energy of translating complexity into a clear vision and structure, always looking for ways to improve the status quo
• You focus on delivery through collaboration, ability to bring people together to work towards the same purpose.
• You are easy to work with, excellent organization sensitivity skills, and have a drive to work in a bank-wide, international environment.
• You have strong influencing skills and result-driven with persistence and can-do mentality to be able to implement solutions across all units of the bank.
• You have outstanding social and communication skills (ability to communicate clearly, effectively and consistently in different contexts and cultures).
• You are “MVP” driven, making continuous impact in a complex environment
• You see giving and receiving constructive feedback as an important condition for working well together
• Skilled in communicating complex topics and solutions and open to ideas from others. Experienced to communicate by means of Microsoft Office 365 including Word, PowerPoint, Outlook • Comfortable working in in an international context
• Transparent, flexible and motivated to make every day a success • Share and adhere to the ING values of honesty, prudence and responsibility

Key characteristics:

• Self-starter with a good ability to work in a Global team virtually across various locations
• Able to show role ownership and accountability
• Good knowledge of the agile way of working, but also has a pragmatic approach how to combine this in areas where close collaboration and transparency is a must
• Design Thinking, which enables big-picture view into details required for in-depth analysis resulting to good decision making
• Ability to ask the right questions which aids in identifying the core problem
• Results oriented with an ability to find ways of solving or pre-empting problems
• Sound understanding of business principles and concepts including an understanding how Data Management is influenced by financial services functions and processes
• Consulting mindset including an ability to think about Data Management in a way that is abstracted from how business functions currently operate
• Has the resilience and grit in handling escalations and work under pressure of different stakeholders and management
• Banking experience is a plus

Key Responsibilities

• Develop vision and strategy for (elements of) the Data Management and Analytics Platform
• Manage stakeholders by proactively communicating on progress, impediments and priorities
• Engage stakeholders with opportunities in the market to improve efficiency or time-to-market
• Ensure requirements are dealt with in the relevant backlogs
• Ensure business requirements are translated to the backlog by “user stories” (what is needed, for whom and why) and use of scrum teams (how) to realize targets and mission the best way possible
• Conduct dialogue with key stakeholders across the domain with inclusiveness of the squads in order to come up with a roadmap and defined by product backlog for continuous improvement
• Ensure the product backlog is visible, transparent and clear
• Provide guidance on the operational necessities and appropriate direction on prioritization to the relevant teams.