Business Analyst (RPO)

Introduction

At IBM, we strive to lead in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. We translate these advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide. IBM's Recruitment Process Outsourcing (RPO) manages global staffing operations and large recruitment campaigns for Fortune 500 companies.

Your Role And Responsibilities

The Business Analyst will play a critical role in delivering data-driven insights and reporting solutions to support strategic decision-making. This role involves close collaboration with internal and external stakeholders to understand business needs, develop efficient reporting processes, and provide actionable insights through data analysis.

Key Responsibilities

Stakeholder Engagement:

• Collaborate with internal teams and external clients to gather and understand reporting and data requirements.
• Act as a liaison between business units and technical teams to ensure alignment of reporting solutions with business goals.
  
  

Reporting & Data Management

• Design and implement efficient, repeatable processes for data extraction, transformation, and reporting.
• Develop and maintain dashboards, scorecards, and other reporting tools that are intuitive and user-friendly.
• Respond promptly to ad-hoc reporting requests with accurate and timely data.
• Responsible for delivering SLA based on contractual obligation
• Responsible to manage other analyst and continue to develop insightful data and continuous improvement
  
  

Data Analysis & Insights

• Analyze data trends, forecasts, and performance metrics to generate meaningful business insights.
• Present findings and recommendations to stakeholders to support strategic planning and operational improvements.
  
  

Documentation & Process Improvement

• Create and maintain detailed documentation of reporting processes and data workflows (e.g., Desktop Procedures – DTPs).
• Continuously evaluate and improve reporting methodologies to enhance efficiency and accuracy.
  
  

Communication & Collaboration

• Communicate complex data concepts clearly and effectively to both technical and non-technical audiences.
• Work cross-functionally with finance, operations, and IT teams to ensure data integrity and consistency.
• Client facing to key stakeholders
  
  

Administrative Support

• Perform other administrative tasks as needed to support reporting operations and team objectives.
  
  

Preferred Education

Master's Degree

Required

Required technical and professional expertise

• At least 3 years working experience with MS Office Suite with emphasis on advanced Excel functions, including pivot tables, pivot charts, IF THEN logic, conditional formulas, manipulation and formatting of data
• At least 1 year of relational database development or administration experience
• At least 1 year of SQL or similar query language experience
• At least 1 year of Visual Basic or similar coding experience
• Bachelor’s degree
• 10% travel annually
• Fluency in English
  
  

Preferred

Preferred technical and professional experience

• At least 1 years’ experience of the business development process, which includes financial, industry insights and consultative selling skills that can be applied to opportunities across the business unit
• At least 2 years experience in recruitment
• At least 1 year experience with an ATS (Applicant Tracking Service)