Business Analyst (Permanent Work from home)

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed.

We’re looking for a Business Analyst to help streamline processes, organize workflows, and improve documentation across the region. You’ll work closely with our Go-To-Market (GTM) teams to spot inefficiencies, standardize processes, and build an easy-to-use knowledge base. If you’re passionate about making teams run smoother, improving systems, and creating value for customers and stakeholders, this could be the role for you!

What You’ll Be Doing

• Identify, document, and standardize internal workflows across GTM teams using tools like Slack, Jira, and Confluence to improve efficiency and consistency.
• Centralize content creation and management to make processes and best practices easily accessible and ensure consistency across teams.
• Develop workflows to enhance and monitor task tracking, such as tracking reactive requests and optimizing workload distribution for Account Management teams.
• Establish clear guidelines and processes to improve collaboration between GTM and other teams, including Support, Payments, and Partnerships.
• Address recurring issues by analyzing root causes, creating training resources, and empowering team members to work more independently.
  
  
  

And a little bit of…

• Support the analysis of processes to identify opportunities for AI integration and ensure that documentation is structured in a way that can be easily used by AI tools.
• Document and refine renewal workflows to improve consistency, revenue retention, and customer satisfaction.
• Ensure smoother handovers for accounts as they transition between teams during the onboarding process.
  
  
  

What You Need To Bring

We're looking for a candidate who has experience with the following:

• Proven experience in a similar role, focusing on process improvement, documentation, and workflow optimization.
• Previous experience in SaaS or tech businesses, ideally in account management, customer success, or similar operational functions.
• Proficiency with tools and systems, including platforms like Confluence, Jira, Salesforce, and Slack to manage documentation and workflows.
• Experience in successfully driving process improvement initiatives, gaining stakeholder buy-in, and promoting adoption across teams.
  
  
  

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Our hiring process is very straightforward. You’ll undergo a preliminary video screening and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a permanent work from home environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
  
  
  

… and enjoy a range of benefits that’ll keep you happy and healthy:

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• Benefits you can enjoy from day one:
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club
  
  

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.