Business Analyst II Customer Relationship Management
Emerson
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
Job Description
Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Business Analyst II, Customer Relationship Management, you will be responsible for providing data analysis and CRM system enhancement support for the Asia Pacific, Middle East, and Africa organizations.
In this capacity, you will be collaborating with various versatile individuals across the organization and gaining knowledge and expertise as you develop yourself to become instrumental in achieving the success of the CRM program. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.
For This Role, You Will Need:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Business Analyst II, Customer Relationship Management, you will be responsible for providing data analysis and CRM system enhancement support for the Asia Pacific, Middle East, and Africa organizations.
In this capacity, you will be collaborating with various versatile individuals across the organization and gaining knowledge and expertise as you develop yourself to become instrumental in achieving the success of the CRM program. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
- To work with the project manager in planning and implementing CRM-related projects.
- To provide business analysis by working with partners and end users to define and refine requirements, support functional and integration testing, training, implementation, end-user rollout, and project completion monitoring.
- To provide post-go-live support like database maintenance and other operational and administrative activities.
- To provide training as appropriate.
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.
For This Role, You Will Need:
- Bachelor’s degree in Business Administration, Business Analytics, Business Information Systems, Information Management, Information Technology, or related courses.
- 3 years of relevant experience in the Business Analysis field supporting Service, Sales, Marketing, or Customer Care organizations.
- Experience in Oracle Sales Cloud or similar systems (CRMoD, Salesforce, Dynamics).
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams, OneNote), Microsoft Visio, or any modeling tool.
- Familiarity with SAFe Agile, Stage-Gate process, or similar.
- Knowledgeable in process mapping, modeling, and data mapping.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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