Service Desk Specialist

Yondu, Inc.


Date: 23 hours ago
City: Mandaluyong City
Contract type: Full time
  • Single Point of Contact of users both internal and external.
  • Receiving, logging, and managing calls via telephone and email.
  • Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process.
  • Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments.
  • Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA).
  • Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner.
  • Prepares reports and assure that information is readily available.
  • Other job-related activities that may be assigned from time to time.

Minimum Qualifications

  • Education – Associates Degree in Computer Science or Bachelor’s Degree in IT, Computer Science or equivalent
  • Related Work Experience – At least 1-year experience in a technical helpdesk role
  • Knowledge – Knowledgeable in the following:
  • Basic system and network configuration
  • Familiarity with the ticketing system.
  • Knowledgeable in basic SQL and Unix commands.
  • Skills:
  • Sound problem resolution, judgment, and decision-making.
  • Above average communication skills and telephone manner
  • Excellent customer service
  • Strong interpersonal and organizational skills
  • Able to work independently and in a team environment
  • Must be adept to work in a fast-paced environment with tight SLAs

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Voice/Nonvoice Agent - Call Center - No Experience

Caldwell Communications, Mandaluyong City
1 day ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...

Administrative Assistant/Project Secretary

SMEC, Mandaluyong City
2 days ago
Bachelor’s Degree in Business Administration, Engineering, or related fieldTraining in Office Administration, Document Control, or Project SupportBasic HSE certification (e.g., BOSH/COSH)5 years in an administrative/project support roleFamiliarity with managing engineering and HSE documentationExperience coordinating project teams and meetingsExperience in engineering or construction projects (dams/hydro preferred)Experience with document control systemsProficient in MS Office (Word, Excel, PowerPoint, Outlook)Excellent communication and multitasking skillsFile...

HDSI: Patient Experience Supervisor

ACTIVEONE HEALTH, INC., Mandaluyong City
3 days ago
The Patient Experience Supervisor oversees the running of Williams Center and HF Clinic Branches Operations and Patient Experience to ensure the highest level of non-clinical and Clinical service delivery.Take charge and manage the efficiency of non-clinical service delivery throughout the Williams Center Multispecialty and HealthFirst Clinic Branches. This position covers all patient experience programs Williams Center and HF Clinic Branches...