Business Analyst

The Business Analyst is responsible for defining, prioritizing, and delivering in-store digital system solutions that address business, operational, and customer needs. Key focus areas include POS (Point of Sale), BOH (Back-of-House management such as inventory, forecasting, labor, and scheduling), SOK (Self-Ordering Kiosks), DMB (Digital Menu Boards), and other related technologies.

This role manages the full product lifecycle, ensures alignment with business objectives, and collaborates with cross-functional teams to drive successful product launches and adoption across the organization.

Key Responsibilities

• Define and manage the product vision, strategy, and roadmap for global in-store systems (POS, BOH, SOK, DMB, and emerging digital technologies), ensuring alignment with business goals.
• Partner with senior executives, key stakeholders, and cross-functional teams to gather requirements, prioritize initiatives, and communicate progress effectively.
• Collaborate with regional RS and BT teams to conduct market research, user interviews, and data analysis, using insights to guide product decisions and innovation.
• Lead the end-to-end product lifecycle from concept to launch, defining clear requirements and user stories, and working closely with supplier teams to deliver high-quality products.
• Establish objectives and success metrics to measure product performance. Use data and user feedback to continuously improve and optimize solutions.
• Ensure timely delivery of features by managing dependencies, mitigating risks, and coordinating with project managers on milestones and deliverables.
• Build and maintain strong relationships with business stakeholders through clear communication on product status, risks, and developments.

Qualifications

• Bachelor’s degree in a technical or business discipline, or equivalent proven experience.
• 5-10 years of experience in product management or business analysis, with direct experience in digital solutions for restaurants or retail.
• Proven track record of managing the full product lifecycle and delivering innovative solutions.
• Demonstrated ability to work with cross-functional teams and balance technical and business needs.
• Experience managing global product rollouts and multi-region coordination.
• Knowledge of restaurant operations and in-store technologies (e.g., POS, BOH) is preferred.
• Experience with Agile methodologies; certifications such as Scrum Master is a plus.
• Fluency in English and Chinese is a plus
• Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).

Jollibee Foods Corporation is the hiring entity for this requisition.