Broker Support Officer
ESC Corporation
Date: 22 hours ago
City: Pasig City
Contract type: Full time
Broker Support Officer
Australian Mortgage Broking Firm
Summary:
This role involves proactively supporting our client’s Brokers, helping to ensure that applications are submitted and processed efficiently, and that customers are provided with a first-class service experience.
Success in this position requires good attention to detail, confident communication skills, and a strong customer service mindset.
Responsibilities:
Application Support:
Australian Mortgage Broking Firm
Summary:
This role involves proactively supporting our client’s Brokers, helping to ensure that applications are submitted and processed efficiently, and that customers are provided with a first-class service experience.
Success in this position requires good attention to detail, confident communication skills, and a strong customer service mindset.
Responsibilities:
Application Support:
- Complete data entry of applications and customer information
- Check mortgage applications and paperwork for accuracy and completeness
- Assist with verifying details such as income, employment history, identification, and supporting documents
- Help with ensuring that applications meet eligibility and compliance requirements before submitting to lenders
- Organise property valuations using the CoreLogic platform
- Liaise with loan officers, applicants, and third-party vendors to gather information and resolve discrepancies
- Provide clear and timely updates on application status and credit assessment to all relevant parties
- Organize and manage all required documents for mortgage applications
- Handle phone calls and emails with utmost professionalism and efficiency
- Build trust and customer satisfaction by providing a first-class service experience
- Support customers through the application process and document requirements
- Ensure Lender pricing requests are handled efficiently
- Respond promptly to enquiries from both internal and external stakeholders
- Proactively support internal mortgage brokers and other team members
- A minimum of 12 months experience in the Australian mortgage industry,
- Confident spoken and written English
- Accurate typing/data entry/keyboard skills
- Good MS Office skills, especially Outlook and Excel
- Positive mindset and “can-do” approach
- Experience in Australian banking/financial services
- Experience using CRM platforms, especially Infynity
- Knowledge of property platforms, especially CoreLogic
- An understanding of pricing requests and mortgage lender policies
- Competitive salary (based on skills and experience)
- Attractive allowances and benefits
- Bonus structure tied to loan settlements
- A supportive and friendly work environment
- Australian schedule (morning/day shift)
- Full time onsite role based in Robinsons Equitable Tower, Ortigas Center
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
2025 Workforce Management VPEG
Concentrix,
Pasig City
1 day ago
Job Title:2025 Workforce Management VPEGJob DescriptionLocation:PHL Quezon City - Tera Tower 1st FloorLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1602594
Engineer, OSHE
Universal Robina Corporation,
Pasig City
1 day ago
DepartmentBagong Ilog PlantEmployee TypeRegularWhat are the Roles and Responsibilities? Consolidate, manage, and synthesize data points and performance metrics related to occupational safety, health, and environment including, but not limited to, incident rates, loss time incidences, water and energy usage ratios, and regulatory compliances as prescribed by the Local Government Unit and executive agencies and branches including but not limited to...
Sr Representative, Real Time Management
Concentrix,
Pasig City
6 days ago
Job Title:Sr Representative, Real Time ManagementJob DescriptionLocation:PHL Quezon City - EXXA Tower, 9th FloorLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1651386