Broker Support Officer

ESC Corporation


Date: 3 weeks ago
City: Pasig City
Contract type: Full time
Broker Support Officer

Australian Mortgage Broking Firm

Summary:

This role involves proactively supporting our client’s Brokers, helping to ensure that applications are submitted and processed efficiently, and that customers are provided with a first-class service experience.

Success in this position requires good attention to detail, confident communication skills, and a strong customer service mindset.

Responsibilities:

Application Support:

  • Complete data entry of applications and customer information
  • Check mortgage applications and paperwork for accuracy and completeness
  • Assist with verifying details such as income, employment history, identification, and supporting documents
  • Help with ensuring that applications meet eligibility and compliance requirements before submitting to lenders
  • Organise property valuations using the CoreLogic platform

Communication:

  • Liaise with loan officers, applicants, and third-party vendors to gather information and resolve discrepancies
  • Provide clear and timely updates on application status and credit assessment to all relevant parties

Documentation Management:

  • Organize and manage all required documents for mortgage applications

Customer Sales and Service:

  • Handle phone calls and emails with utmost professionalism and efficiency
  • Build trust and customer satisfaction by providing a first-class service experience
  • Support customers through the application process and document requirements
  • Ensure Lender pricing requests are handled efficiently
  • Respond promptly to enquiries from both internal and external stakeholders
  • Proactively support internal mortgage brokers and other team members

Qualifications and Experience:

  • A minimum of 12 months experience in the Australian mortgage industry,

preferably in a broker support role.

  • Confident spoken and written English
  • Accurate typing/data entry/keyboard skills
  • Good MS Office skills, especially Outlook and Excel
  • Positive mindset and “can-do” approach

Preferred:

  • Experience in Australian banking/financial services
  • Experience using CRM platforms, especially Infynity
  • Knowledge of property platforms, especially CoreLogic
  • An understanding of pricing requests and mortgage lender policies

We’re offering:

  • Competitive salary (based on skills and experience)
  • Attractive allowances and benefits
  • Bonus structure tied to loan settlements
  • A supportive and friendly work environment
  • Australian schedule (morning/day shift)
  • Full time onsite role based in Robinsons Equitable Tower, Ortigas Center

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