Brand Engagement and Retention Head
Globe Telecom
Date: 2 weeks ago
City: Taguig
Contract type: Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Job Description
- Ability to systematically source out relevant information regarding current and evolving customers, competition, solutions, and marketing opportunities from various resources to develop the customer and market profile
- Thinking expansively to understand the complexities and interdependencies of various types of information (customer, economic, trade, technology, business, competition, trends) and able to make connections between seemingly disparate ideas
- Acumen to identify, evaluate, and draw logical conclusions from available data to create business decisions and strategies
- Ability to project future financial and operational resources and requirements, manage and deliver profits through an effective balance of revenues and costs
- Rigor in determining and assessing key business factors, and successfully drive value through long-term and short-term planning and implementation with the use of analytical techniques and innovative methodologies
- Ability to simultaneously work well with and manage all necessary stakeholders, both internal and external, to be able to deliver solutions that jointly address most if not all critical agenda
- Ability to think strategically and execute methodically
- High attention to detail including proven ability to manage multiple, competing priorities simultaneously
- Ability to work in a fast-paced environment where continuous innovation is desired as is bringing customer oriented products to market
- Superior communication skills, both verbal and written
- Willingness to roll up your sleeves and do whatever is necessary, having a general manager / owner mentality
- Drives the overall retention strategy with Globe Prepaid's growing customer base, ensuring their engagement and subscriber quality
- Leads insights-generation and global trends spotting for increasing brand love and brand engagement
- In collaboration with other stakeholders, recommends and implements programs to improve subscriber quality
- Leads and orchestrates all engagement and experience reviews (Dashboards, Brand Reviews
- Drives overall brand experience in all online and on-ground platforms of Globe Prepaid - ensuring that all interactions with the Globe Prepaid customers are aligned with the brand thrust and imagery, and the behavior of the key target segment
- Leads insights-generation and global trends spotting for increasing brand love and brand engagement via activations, events and sponsorships
- Leads the device and SIMs strategy formulation of Globe Prepaid to sustain revenue growth and relevance
- Oversees the regular update and refinement brand customer insights and GTM initiatives related to devices and SIMs
- Oversees the management of Globe Prepaid's device and SIMs portfolio and regular review of product performance across the portfolio (weekly dashboards, brand reviews, etc.), managing and ensuring revenue growth and profitability of the overall device and SIMs
- Brand champion for strategic migration projects (LTE/5G migration, LTE/5G device strategy)
- Develops training plan to further brand skills based on baseline performance
- Undertakes performance management activities to ensure delivery of goals and behavior is aligned with Globe’s Leadership Competencies
- Builds succession plan for team to ensure business continuity
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Commercial Planning Executive
Philip Morris International,
Taguig
2 days ago
Be a part of a revolutionary change!At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move...

Procurement Management Expert
Globe Telecom,
Taguig
3 days ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe Procurement Management Expert is tasked to complete a variety of procurement activities and work on projects simultaneously. Supports collaborative cross-functional teams by...

Web Developer
HR TechX Corp.,
Taguig
3 days ago
Duties And ResponsibilitiesInclude, but are not limited to:Develop and maintain web applications using Core Java and/or ReactJS, NodeJSCollaborate with UI/UX designers and backend developers to integrate user-facing elementsAnalyze functional and technical requirements, data, codes, applications or systems, design, code and/or debug applications, integrate components, test software for quality assurance, deploy to test and production environments, and transition to production support...
