Brand and Marketing Management - Service Delivery Lead, Assistant Director

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

As a Service Delivery Lead and Assistant Director, you will provide oversight and management for all Brand & Marketing, BMC in GDS resources supporting the US BMC team. Aligned to the US BMC Operations lead, you will play a critical role in ensuring streamlined service delivery, effective resource allocation, capacity management, and interim campaign management support as needed. Your leadership will be essential in fostering a high-performing team that meets the strategic objectives of the organization.

Your key responsibilities

• Service Delivery: Collaborate with sub-pillar leads within the Brand and Marketing pillar to ensure consistent support for stakeholders.
• Resource Management: Oversee the allocation and utilization of Brand & Marketing, BMC in GDS resources, ensuring optimal capacity management and effective engagement strategies to enhance retention.
• Recruitment and Onboarding: Lead the recruitment and onboarding processes for both external and internal hires, ensuring that new team members are effectively integrated into the organization.
• Skills Training: Identify training needs and facilitate skills development programs to enhance team capabilities and performance.
• Resource Coordination: Actively manage and drive resources involved in campaign delivery to achieve desired results.
• Stakeholder Communication: Manage relationships with key stakeholders within BMC and across various functions (Business Development, Markets, Talent, Finance, etc.). Conduct regular team meetings, present progress reports, and analyze Operational dashboards.
• Campaign Management:
• Utilize your knowledge of project management and marketing tactics to create and maintain project plans for BMC’s most critical multi-channel digital campaigns, including client deliverables, ads, and social media initiatives.
• Establish project and governance structures, determining available time, budget, and resources for each program, and tracking status to meet deadlines and achieve goals.
• Collaborate with the design team to create compelling social media advertising artwork that meets brand standards.
• Communicate with stakeholders on timelines and status and manage posting and reporting on campaign performance through a unified platform.
• Update web pages and promotional spots using the content management system, tracking performance metrics to assess effectiveness.
• Oversee overall and campaign-specific budgets, organizing invoicing, tracking expenditures in Excel, and advising on any deviations from the plan.
• Support continuous ad campaign optimization efforts by analyzing results, gleaning insights for future testing, and creating performance reports for various executive stakeholders.
• Ad Hoc Request Management: Assist the BMC team with other administrative tasks related to programs as needed.
  
  

To qualify for the role, you must have

• Proven experience in service delivery management, project management, and stakeholder engagement within a complex organizational structure.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with senior leadership and diverse teams.
• Strategic thinker with an entrepreneurial mindset, capable of identifying growth and optimization opportunities.
• Experience in crisis management and contingency planning.
• Strong analytical and critical thinking skills, with a commitment to continuous learning and staying informed on industry trends.
• Proficiency in MS Office, particularly Excel (including developing pivot tables) and PowerPoint.
• Cultural intelligence and a global mindset, with the ability to work effectively across borders and diverse cultural backgrounds.
• Outstanding written and oral communications, a generous aptitude to learn the organization’s pattern of communication and our client’s motivation
• High level of networking, team building and stakeholder management skills.
• 10 years’ experience in end-to-end campaign management via multiple channels, from managing business requirement to implementation to analysis and all phases in between.
• Proven ability to manage complex processes and/or projects at a global level
• High level of networking, team building and stakeholder management skills
• Strong analytical and critical thinking skills
• Ability to drive an agile team; independent and showing flexibility during peak times
• Team leader with a knack to motivate the team to deliver programs within a stipulated timeframe
• Assert own ideas, gain support and commitment from executive level stakeholders and mobilize others to act.
• Gather stakeholder feedback to generate meaningful, actionable information that helps drive change and campaign improvements.
  
  

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers to the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.