BPO Supervisor
NTT DATA
Date: 1 week ago
City: Quezon City
Contract type: Full time
Roles and Responsibilities :
Required Skills :
- Supervises team ensuring highest quality of service is provided to clients.
- Monitors performance of team and reports results and issues to higher-level leadership.
- Assists team with escalated client or account issues.
- Manages the hiring, staffing, and maintaining of a diverse and effective workforce.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis.
Required Skills :
- Solid communication skills.
- Demonstrated client service skills and leadership capabilities.
- Knowledge, understanding and application of project management principles and methodologies.
- Solid analytical / problem solving skills.
- Demonstrated budgeting, business financial and P&L skills.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Manager for Auxiliary Systems
Multi-line,
Quezon City
1 week ago
Graduate of bachelor’s degree in Engineering, Communications, Marketing, Business, or other related field.
Work involves leading the sales team in promoting and selling our products to property developers, contractors, end-users, dealers, consultants, etc...
Responsible for training, coaching and motivating Product Sales Consultants under his team.
Responsible for identifying and penetrating business opportunities for our products through various marketing channels and...
Talent Acquisition Onboarding Specialist
Alorica,
Quezon City
1 week ago
Minimum Qualifications:
Open for CSR/TSR/RTA candidates.
Graduate in any discipline OR at least 2nd year college diploma
Must be residing in Metro Manila/Cebu or Davao
Must be work at home capable (Internet speed is 15mbps download and upload)
Must have their own computer/laptop
Minimum Experience: at least 1 year experiend in BPO or in any field.
Strong oral english communicatoin...
Clinical Skills University- Outpatient Medical Coder
R1 RCM, Inc.,
Quezon City
2 weeks ago
Clinical Skills University- Outpatient Medical Coder
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in...
