Boutique Supervisor - Philippines

Job responsibilities

Christian Dior Couture offers more than a beautiful brand to the world and clients. Ever since the first show on 12 February 1947 - introducing the New Look - the Maison (French: "House") has continued to assert its vision through elegant, timeless, and infinitely creative collections. We are looking for the one with the desire of having natural enthusiasm to join the House of Dior.

If you are immersed to have greater connection to our products, culture, team and success, we invite you to be part of the heritage, to share the passion for luxury and to be part of the DIOR family.

Profile

Management

• Supervise the day-to-day operations within the team (briefings, team building…)
• Manage the integration of new joiners and help manager to assign responsibilities.
• Transmit product training to sales staff.
• Share ideas regularly and follow up the tasks delegated by the manager.
• Improve synergies with other boutiques.

Supervising Performance & Sales

• Achieve sales target by mastering the use of selling techniques, clienteling and product knowledge.
• Contribute to the global team performance: be a Role model.
• Know targets (by product category) in terms of daily, weekly and monthly sales in order to push the sales team and motivate them: Morning meetings and punctual daily updates.
• Share responsibility of spot Coaching

Lead by Example when Selling

• Dedicate a large part of your time on the sales floor.
• Welcome clients entering the department like a host, identifying their expectations and encourage them to visit the boutique and invite them to discover the Dior universe.
• Know how to create the best customer experience through a ‘multi-sensory’ selling style.

Supporting Customer Relations and Services

• Guarantee the transmission of the passion for the Brand within the department.
• Be a role model to the team when inviting to discover other departments of the Boutique.
• Supervise customer service that is beyond reproach (ASS, complains, package…)
• Follow and fill out and update of clients details (name, address, phone, emails and useful comments)
• Optimize relationship with customers through regular contacts.
• Ensure the upkeep of the selling space and the image of the store

Following up the Organisation of Back-Office

• Organize and contribute to stock management.
• Be available for supporting the sales and handle with payments when necessary.
Control and maintain floor display area and merchandise

Any other duties/matters which may be assigned from time to time by your reporting manager.

Additional information

Education & Professional Qualifications

• Diploma or university graduate from Business Administration, Hospitality, Marketing or related discipline

Work Experience

• Minimum 5 years of relevant experience with 2 year of supervisory level in luxury retail industry

Skills

• Excellent inter-personal and communication skills
• Excellent customer service
• Fluent in English
• Basic computer skills
• A professional image with good sales presentation skills and the ability to build rapport with clients

Qualities

• Sales driven
• Result-oriented
• Good team player
• Confident and motivated
• Excellent work ethics
• Passion for retail
• Ability to handle stress
Possess excellent fashion sense and trend awareness

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams