BMC Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

A Workplace Collaboration Administrator is a skilled professional who can work with various collaboration tools, both on-premises or on cloud. They can handle moderately complex projects, provide technical advice and implement approved solutions. They also help to fix issues and provide level 2 / level 3 support to customers. They are responsible for resolving tickets, securing the IT environment and monitoring the system health.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a Delivery Partner Executive or pursue a technical path such as an Architect – you can find your opportunity here.

Who You Are

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

• 2 years of experience with ITSM management tools (Remedy, BMC Helix ITSM) from an administrative perspective, not as an end user.
• Knowledge of ITIL – COBIT processes (Incident, Problem, Change Management, SLAs) as a fundamental part of their activities, not just as a methodology adopted in service operations.
• Knowledge of Agile practices (Scrum).
  
  

Preferred Skills And Experience

• Soft skills oriented towards assertive communication, time management, and prioritization.
• Analytical and critical thinking skills (timely questioning for continuous service and team improvement).
• Relationship and client management skills.
• Excel skills (Macros, report generation).
  
  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.