Billing Associate

About The Company 

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.  

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.  

Join us at www.iwgplc.com

Job Description

• Invoice processing for raising client month end invoices
• Invoice processing for raising new client agreement charges, including first month’s office fees and deposit invoices
• Invoice processing for raising client monthly recurring charges for additional services
• Managing client renewal and expansion agreements in the company billing system
• Managing client’s internal office moves and changes in the company billing system by raising invoices and credit notes where appropriate
• Managing and updating client information in the company billing system
• Following the company credit note and waive request procedure
• Reconciliation of invoices to statements
• Dispute and Query Management and resolution for clients and Regus colleagues
• Ensuring reports are generated for Management Accountants
• Ensuring accurate monthly billing for allocated centres and completed by due dates
• Maintain accurate and tidy filing systems of Centre billing reports and back up documents
• Document all issues for client invoice queries and resolutions
• Document all change requests and client updates from Centre team
• Other related tasks as necessary
  
  
  

Job Requirements

• Candidate must possess at least a Bachelor's/College Degree, graduate of Finance or Accounting
• Previous experience in an invoice processing role
• Intermediate level of MS office; Word, Excel, PowerPoint and Outlook
• Ability to work under pressure and to deadlines whilst maintaining high levels of accuracy
• Excellent communication and administration skills
• Ability to work on own initiative and judgment
• Required Language: English
• A high level of customer service skills