Billing and Dispute Specialist - Financial Software Account - CONCENTRIX MAKATI

Are you ready to POWER UP your skills? Take the leap and join Concentrix's League of TOP-NOTCH TALENTS! Prepare for an Extra-Ordinary Journey where you not only Collaborate with Industry Champions but also immerse yourself in an Innovative Workplace filled with Laughter, Continuous Learning, and Limitless Opportunities. Join the Leading Global Provider of CX and Tech Services and seize this moment to #JoinConcentrix!

Job Summary: The Billing and Dispute Specialist (Advisor) will Ensure Timely and Accurate Analysis and Resolution of Disputed Transaction(s) in Accordance with Relevant Scheme(s) and ePayment(s) Code Timeframe(s). Working Customer(s) and Merchant(s) - You will Effectively Manage Dispute(s) on Behalf of Cardholder(s) and Merchant(s), Analyze Incoming Chargeback(s) to Make Right Financial Decision(s), and Contact Merchant(s) in Writing with Regards to Incoming Chargeback Dispute(s) Using Ready-Made Template(s) and Subsequent Email Correspondence.

Essential Duties and Responsibilities:

• Learn and Master the Chargeback Regulation(s) of Multiple Card Organization(s), Review and Analyze Incoming Chargeback(s) In Order to Make the Right Financial Decision(s), Contact Merchant(s) in Writing with Regards to Incoming Chargeback Dispute(s) Using Ready-Made Communication Template(s) and Subsequent Email Correspondence
• Advise Customer(s) both in Writing and Over-the-Phone in Case of Dispute-Related Question(s) and Ensure that they Understand the Process in Order to Avoid Complaint(s), Manage Deadline(s) to Avoid Financial Losses, Prepare and Manage all Applicable Administrative Documentation Provided to the Issuing Bank(s) in a Timely and Accurate Manner

Minimum Hiring Qualifications:

• Relevant Tertiary Qualification or Experience - 2 Year(s) Minimum of Contact Center Experience Supporting a Financial Campaign or within a Payment Industry, Experience in the Chargeback Area, Handling Payment Related or Financial Complaint(s)
• Customer Service Experience, Dealing with Customer(s) via Different Contact Channel(s), Knowledge of Microsoft Office Product(s), Ability to Relay Complex Information to Cardholder(s) and Merchant(s) with Clarity and Empathy, Strong Organizational Skills
• Customer-Focused, Strong Problem Identification and Problem Solving Skills, Communication and Inter-Personal Skills, Able to Prioritize Task(s) and Meet Deadline(s)

Get Hired and Enjoy the Following:

• Interact/Collaborate and Learn from Industry Experts
• Multiple Opportunities for Learning and Development
• Enjoy a Fun - and Competitive Working Environment

Work Location: Concentrix Makati City (On-Site)