Billing Analyst

Who are we?

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work

Job Summary

Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.

Responsibilities

• Monitors and ensures that monthly billing for a portfolio of customer is accurate and performs variance checks in accordance with the monthly close calendar

• Analyze and investigate system related invoicing errors and follows documented process to ensure a timely and accurate billing

• Participates on projects and ad hoc assignments as needed · Researches and provides backup for external audit requests

• Implements and documents processes and procedures required

• Provides input into the on-going development and support of billing systems, processes, and policies System Operational Support

• Processes assigned cases in a timely and accurate manner to meet all internal SLAs

• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues

• Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

Qualifications ·

• 3+ years in a Finance role preferred

• Bachelor’s degree desirable but not essential

• Experience in Billing, Invoicing, Payments, Accounts Payable

• Siebel or Oracle experience is a plus

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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