Credit and Collections Analyst

Who are we?

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work

Job Summary

We are looking for a Credit and Collection Analysts to manage credit approval and credit collection activities. You will be part of our Global Billing Credit and Collection team and will oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures. In this role you will develop, implement and maintain systems, procedures, and policies.

Recommend credit limits and handle special credit arrangements and problem collection accounts.

Responsibilities
Collections

• Oversees analysis on customer credit worthiness within established guidelines

• Lead follow-ups on delinquent accounts and engage directly with customers to resolve undisputed balances.

• Collaborate with Sales, Legal, and Account Executives to resolve credit issues, undisputed collection issues and support strategic customer relationships

Financial Transactions

• Is responsible for customers open balances collections, trial balance reconciliations, unapplied payments & unapplied credit memos reconciliation

Tracking and Communication

• Manages pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment terms

Data Accuracy & Reporting

• Monitors accuracy of customer data in accounts receivable database to assist in collections activities

• Assists by providing analytical thoughts as guidance to peers on complex problems

• Provides timely recommendations to management for customer accounts receivable balances in dispute

• Oversees maintenance of customer credit and collections documentation to support audit and legal requirements

• Follows up on reporting for Supervisor as required

System & Process Efficiencies

• Participate in system upgrades and testing for new finance tools.

• Take ownership of challenging accounts and drive resolution.

• Support global process optimization (GPO) initiatives.

Qualifications

• 4+ years experience in Finance required

• Bachelor's degree preferred

• CBA/CBF or equivalent certification preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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