Bilingual Customer Service Representative - Freelance, Remote

Department: Support & Leadership

Location: Philippines

Compensation: $7.00 / hour

Description

About the Client
Our client is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. They offer innovative NFC-enabled products that seamlessly integrate with CRM systems and provide advanced lead generation capabilities. Their platform serves diverse clients from small businesses to enterprise-level organizations, with a focus on technological innovation and sustainable business practices.

Why does this role exist?
We're seeking a bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our client's digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform's technical features. The position serves as a vital bridge between the company's innovative technology and its Korean market users.

The Impact you’ll make

Technical Support

• Assist with digital card activation and setup
• Troubleshoot NFC and QR code functionality
• Guide users through CRM integration processes
• Support mobile app and widget configurations
• Master product knowledge to handle complex technical inquiries
• Provide detailed technical explanations in both Korean and English

Customer Communication

• Handle customer inquiries via email (70%)
• Manage live chat support (20%)
• Provide phone support when needed (10%)
• Ensure clear communication in both Korean and English

Account Management

• Help customers customize their digital landing pages
• Assist with team management features
• Guide users through analytics and reporting tools
• Support enterprise-level platform configurations

Product Education

• Explain technical features and capabilities
• Guide users through platform updates
• Provide best practices for digital card usage
• Share knowledge about integration possibilities
  
  

Skills, Knowledge and Expertise

Required:

• Native or near-native proficiency in Korean and English
• Minimum 2 years of customer support experience
• Experience with technical product support
• Proven track record in B2B customer service
• Familiarity with CRM systems
• Proven ability to understand and explain tech-heavy products
• Demonstrated experience in technical customer support
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
  • Internet speed of at least 40 Mbps
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Strong technical aptitude and quick learning ability
• Excellent written and verbal communication skills in both languages
• Problem-solving mindset
• Attention to detail
• Patience and empathy
• Ability to explain complex technical concepts simply
• Strong organizational skills

You should apply if…

• You thrive in a fast-paced, tech-focused environment
• You're passionate about helping customers succeed
• You enjoy solving technical challenges
• You're committed to providing exceptional service
• You're adaptable and eager to learn new technologies

What to expect...


Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar, or higher operating system

Working Hours:

• Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time)
• Occasional weekend availability for urgent matters
• 40 hours per week

Compensation:

• $7 per hour
• No benefits package included
  
  

Benefits