Bilingual Chat and Email Support Specialist (Slovak - English)

Job Overview

Join Strikingly's dynamic team as a Remote Bilingual (Slovak - English) Email & Chat Support professional. As a pivotal member of our organization, you will play an essential role in delivering exceptional support to our customers, ensuring their experience aligns with our mission of empowering individuality through our user-friendly website builder.

Key Responsibilities

• Exemplify our brand's personality in every customer interaction by adopting the Strikingly voice and tone.
• Create impactful WOW moments through outstanding customer service across various communication channels, including email, chat, and social media.
• Accurately translate customer communications, newsletters, and lifecycle emails to enhance user engagement.
• Cultivate expert knowledge of our products and internal software to assist customers effectively.
• Foster a positive and uplifting atmosphere in all customer and team interactions.
  
  

Required Skills

• Proficient in Slovak and English communication with professional-level fluency.
• A genuine passion for assisting individuals with diverse learning needs.
• A strong curiosity for learning, alongside excellent problem-solving and analytical abilities.
• Proven experience in customer service within fast-paced environments.
• Ability to work both independently and collaboratively in a remote setting.
  
  

Qualifications

• Availability to commit to full-time work (40 hours per week).
• Access to a reliable desktop or laptop computer with a minimum of 8GB RAM, Windows 10/MacOS 10.12.6, or equivalent; along with a stable internet connection of at least 20 Mbps.
  
  

Career Growth Opportunities

At Strikingly, we are dedicated to fostering the professional development of our Happiness Officers. Opportunities for career advancement and skill enhancement are abundant, allowing you to grow alongside our organization.

Company Culture And Values

We pride ourselves on a collaborative and vibrant international work environment where positivity and customer satisfaction are at the forefront of our operations. Our company values individuality and encourages a culture where every team member can thrive.

Compensation And Benefits

• Enjoy the flexibility of remote work from any location.
• Be part of a fun and diverse team dedicated to achieving common goals.
• Competitive salary along with paid leave after one (1) year of service.
• Access to ongoing training and development resources.
  
  

If you are seeking a stable and rewarding career with an organization that values its employees and their contributions, we encourage you to submit your application and share a brief overview of your professional experience.

Employment Type: Full-Time