Chat and Email Support Korean Bilingual

Job Overview

Strikingly is on the lookout for a dedicated Bilingual Korean Customer Support Specialist, commonly referred to as a Korean Happiness Officer. As a pioneering mobile-optimized website builder, Strikingly is committed to empowering individuals to showcase their uniqueness.

Key Responsibilities

• Embody the Strikingly brand in every customer interaction, adopting our distinct voice and tone.
• Create memorable experiences and ‘WOW’ moments through outstanding customer service across various channels including email, chat, and social media.
• Translate product information and all customer communications, such as newsletters and lifecycle emails.
• Cultivate in-depth knowledge of our products and internal systems to provide efficient support to customers.
• Maintain a cheerful and positive demeanor in all interactions with customers and team members.
  
  

Required Skills

• Proficient communication skills in both Korean and English.
• Strong desire to assist individuals with varying learning abilities.
• Enthusiasm for continuous learning, problem-solving, and analytical thinking.
• Experience in customer service within a dynamic environment.
• Access to a working desktop or computer that meets specified technical requirements (minimum 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; at least 20Mbps internet connection).
  
  

Qualifications

• Professional-level communication skills in Korean and English.
• A genuine passion for helping others and fostering positive customer experiences.
• Prior experience in a customer service role, particularly in a fast-paced setting.
  
  

Career Growth Opportunities

At Strikingly, we are dedicated to fostering the professional development of our Happiness Officers, offering training and advancement opportunities.

Company Culture And Values

We promote a dynamic and collaborative international work environment where every team member is encouraged to embody our company's values and engage positively with customers.

Compensation And Benefits

• Flexibility to work from any location.
• Supportive and enjoyable international collaboration.
• Opportunities for career advancement and professional growth.
• Paid leave is available for employees with tenure of one year or more.
  
  

This is an exciting opportunity to join a mission-driven company focused on customer happiness and satisfaction. If you are passionate about making a difference and want to create lasting impressions for customers, we would love to hear from you!

Employment Type: Full-Time