Bacolod|Chat Customer Service Representative

TTEC


Date: 2 weeks ago
City: Bacolod City
Contract type: Full time

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC  

  

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!    

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Bacolod office at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You’ll be Doing   

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via chat, emails, social media, direct messaging and others. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.     

 

During a Typical Day, You’ll   

 

  • Answer incoming communications from customers   
  • Connect and resolve issues with customers using written communication  
  • Conduct research to provide answers for customers to resolve their issues  

 

What You Bring to the Role  

 

  • Completed senior high school or two years in college. 
  • One (1) year customer service experience or more (BPO or Non BPO)
  • Recognize, apply and explain your product or service knowledge.   
  • Computer experience  

 

What You Can Expect   

 

  • A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30 
  • Supportive of your career and professional development  
  • An inclusive culture and community minded organization where giving back is encouraged  
  • A global team of curious lifelong learners guided by our company values  
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits  
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)  

 

Visit https://mybenefits.ttec.com/phl/ for more information.  

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