B2C Invoicing and Collections Manager

Principal Duties/Responsibilities

Strategy

· Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies.

· Contribute to the development of respective business unit's client service proposition and service

delivery strategy.

Operations Management/Operational Effectiveness

· Ensure operational activities are delivered per the agreed service level agreement.

· Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team.

· Deliver and contribute assigned operational programs, projects and/or services which are of significance to the business unit.

· Align with the Simplify – Grow - Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.

· Build and foster high quality relationships with internal / external stakeholders.

· Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions.

· Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators.

· Collaborate with other teams to improve client satisfaction.

People Management/ Development

· Develop effective succession planning for oneself and all critical roles within the team.

· Develop line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints.

· Work with Human Resources to manage talent recruitment, development, and retention requirements for the business unit.

· Setting appropriate goals & expectations for the team and conducting periodic and annual performance reviews for all direct reports.

· Build and develop inclusive & diverse teams.

Resource Planning:

· Forecasting and planning of resource requirements

· Manage resources efficiently through peaks and troughs in the business cycle.

· Ensure contingency planning is in place for critical resources.

Top 5 Competencies

· Focusing on Clients

· Conflict Management

· Driving Excellence

· Influencing Stakeholders

· Developing Talent

· Adapting to Change

*Qualifications for Internal Candidates

Required Qualifications, Skills, Knowledge, Experience

Knowledge/Experience:

· Good understanding of Accounting & Insurance Principles preferable.

· Proven track record of providing excellent levels of client service across varied processes & stakeholders.

· Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices.

· Broad operations expertise which encompasses coordinating with diverse logistical functions such as operations, IT, compliance, and risk.

· Critical thought process, analytical & strategic skills.

· Demonstrated leadership and vision in managing teams and major projects or initiatives.

· Excellent interpersonal skills and a collaborative manage

Qualifications:

· Any Graduate / Postgraduate

Skills:

· Excellent verbal and written communication skills.

· Good Interpersonal skills

· Good Analytical skill

WTW is an Equal Opportunity Employer