Associate Technical Consultant
Amazon Web Services (AWS)
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Description
AWS Enterprise Support has a full-time permanent Associate Technical Account Manager (TAM) opportunity available. TAMs are strong advocates for their customers and work closely with them to provide support and advice on how the can leverage the most value from AWS.
You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.
Key job responsibilities
In This Role, You’ll Get To
Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.
Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.
Liaise with customers during service disruptions to understand and assist in mitigating business impact.
Access and learn how to use customer account tools to draw insights and address customer asks.
Compile cloud services operational and cost analysis periodic customer reviews.
Deliver introductory customer technical enablement sessions such as lunch and learns.
Champion and advocate for customer requirements within AWS (e.g. feature request).
Participate alongside Technical Account Managers in customer requested meetings.
Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.
About The Team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
3+ years of technical engineering experience
Bachelor's degree
Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Preferred Qualifications
Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
Experience in customer-facing business presentations covering business and technical aspects or equivalent
Experience in AWS or Cloud equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Web Services Philippines Inc.
Job ID: A2906923
AWS Enterprise Support has a full-time permanent Associate Technical Account Manager (TAM) opportunity available. TAMs are strong advocates for their customers and work closely with them to provide support and advice on how the can leverage the most value from AWS.
You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.
Key job responsibilities
In This Role, You’ll Get To
Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.
Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.
Liaise with customers during service disruptions to understand and assist in mitigating business impact.
Access and learn how to use customer account tools to draw insights and address customer asks.
Compile cloud services operational and cost analysis periodic customer reviews.
Deliver introductory customer technical enablement sessions such as lunch and learns.
Champion and advocate for customer requirements within AWS (e.g. feature request).
Participate alongside Technical Account Managers in customer requested meetings.
Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.
About The Team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
3+ years of technical engineering experience
Bachelor's degree
Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Preferred Qualifications
Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
Experience in customer-facing business presentations covering business and technical aspects or equivalent
Experience in AWS or Cloud equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Web Services Philippines Inc.
Job ID: A2906923
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Marketing Communications & PR Specialist
JTI,
Taguig
1 hour ago
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now!Learn more jti.comThis position will remain open...
Analytics Engineer
HelloConnect,
Taguig
3 hours ago
Job OverviewThe Analytics Engineer will help our organization build and maintain high-quality data models that will power customer-centric analytics, segmentation and personalization. You will partner with the Global-CX (GCX) data science and BI team, including BI analysts at HelloConnect, to transform raw data into reliable, well-documented, and reusable data assets that enable stakeholders to make better decisions and improve the...
Business Process Transactions Analyst
DXC Technology,
Taguig
5 days ago
Job DescriptionEssential Job Functions: Execute business process transactions, focusing on accuracy and adherence to procedures Collaborate with senior analysts and managers Participate in process improvement projects and data analysis Assist in identifying process bottlenecks and quality assurance Ensure compliance with established standards and procedures Support senior analysts in analyzing data trends and reporting Assist in updating and maintaining process documentation...
