Associate Software Support Specialist
NCR Atleos
Date: 1 week ago
City: Cebu City
Contract type: Full time
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Who You Are
You are a curious and driven individual with a passion for technology and problem-solving. You thrive in dynamic environments, enjoy tackling technical challenges, and are eager to learn and grow. You believe every issue has a solution and are motivated by the opportunity to make a meaningful impact through your work.
Position Summary
As an Associate Software Support Specialist, you will be part of our global Level 2 and Level 3 Software Support team. This entry-level role is ideal for individuals looking to launch a career in software support and technology services. You will work closely with customers, internal teams, and technical experts to diagnose issues, identify bugs, provide configuration assistance, and ensure optimal product usage.
Comprehensive training and mentorship will be provided to help you become proficient in NCR Atleos’ proprietary software solutions.
Key Responsibilities
Product Knowledge & Support
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Who You Are
You are a curious and driven individual with a passion for technology and problem-solving. You thrive in dynamic environments, enjoy tackling technical challenges, and are eager to learn and grow. You believe every issue has a solution and are motivated by the opportunity to make a meaningful impact through your work.
Position Summary
As an Associate Software Support Specialist, you will be part of our global Level 2 and Level 3 Software Support team. This entry-level role is ideal for individuals looking to launch a career in software support and technology services. You will work closely with customers, internal teams, and technical experts to diagnose issues, identify bugs, provide configuration assistance, and ensure optimal product usage.
Comprehensive training and mentorship will be provided to help you become proficient in NCR Atleos’ proprietary software solutions.
Key Responsibilities
Product Knowledge & Support
- Develop foundational knowledge of NCR Atleos’ software products and services.
- Provide first-line support for common product issues and configurations.
- Investigate and resolve technical issues with guidance from senior team members.
- Understand and explain basic product functionalities and features.
- Collect and analyze technical data to identify root causes of issues.
- Formulate and test hypotheses to validate solutions.
- Recreate customer-reported issues in test environments with minimal assistance.
- Apply basic troubleshooting tools and techniques effectively.
- Adhere to established incident management processes and service level agreements (SLAs).
- Maintain clear and timely communication with customers regarding issue status and resolution.
- Document findings and contribute to the internal knowledge base.
- Work closely with peers and cross-functional teams to resolve technical problems.
- Participate in team meetings, knowledge-sharing sessions, and collaborative projects.
- Follow communication protocols when escalating issues or coordinating with other departments.
- Proficiency in Web Applications (Java), Tomcat, and Web Services (SOAP/REST)
- Strong understanding of relational databases and data structures
- Ability to write and troubleshoot SQL queries
- Experience with Microsoft Windows operating systems
- Familiarity with Linux OS and basic command-line operations
- Understanding of client/server architecture and networking protocols
- Basic knowledge of cloud platforms such as AWS and Microsoft Azure
- Exposure to audio/video technologies and solutions
- Experience or familiarity with ATM/ITM systems is a plus
- Educational qualifications in any recognized discipline
- Proficiency in English (written and spoken)
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- High attention to detail and commitment to quality
- Ability to work independently and as part of a team
- Positive, proactive attitude with a willingness to learn
- Capable of multitasking and managing time effectively
- Demonstrates tact, diplomacy, and professionalism
- Comfortable working in a fast-paced, evolving environment
- Flexible with work hours to support global operations
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
CRM Engineer
Bridgit,
Cebu City
1 hour ago
Bridgit is a non-bank lender specialising in bridging loans. We fill a gap left open by traditional lenders by offering the only flexible and dependable bridging loan product in the market. We use technology to revolutionise the bridging loan experience and provide a solution fit for the expectation of today's customer. Since launching in 2021, we have surpassed $1 billion...
Store Supervisor/ Assistant Supervisor - APM Centrale
MR DIY Philippines,
Cebu City
6 days ago
About the job Store Supervisor/ Assistant Supervisor - APM CentraleQualifications Candidate must possess Bachelor's/College Degree in any field. Required language(s): Filipino, English 5 Year(s) of working experience in Retail Industry. Required Skill(s): Excellent Organizational Skills, Leadership and Communications Skills, People Management Skills, Coaching Skills, Merchandising Skills Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Sales - Retail/General or equivalent....
Field Commercial Executive - Sales (Cebu)
Philip Morris International,
Cebu City
6 days ago
Be a part of a revolutionary changeSales and Marketing at PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, omni-channel team that’s driving our huge commercial transformation.Accountabilities: Your day to day tasksNegotiate, sell...
