Associate Services Technician

Requisition Number: 100437

Associate Services Technician

Location:

• This is a hybrid opportunity where you will work [#] days in the office, [#] days a week from home.
  
  

Insight at a Glance

• 14,000+ engaged teammates globally
• Certified GPTW (Great Place to Work)
• #20 on Fortune’s World's Best Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally
  
  

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About The Role

As an Associate Services Technician, you will be responsible for effectively managing ITSM tool which encompasses managing multiple queues related to alerting and monitoring within the organization. This role involves monitoring service requests, incidents, and alerts to ensure timely and efficient responses. The ideal candidate will work closely with cross-functional teams to prioritize tasks, streamline processes, and enhance overall operational efficiency. You will also get to:

• Maintain organization of multiple queues for effective alerting and monitoring.
• Follow up with team members regarding tickets that are nearing deadlines or have not been updated.
• Escalate alerts based on the defined impact level to ensure timely response and resolution.
• Track and document the status of tickets to ensure accountability and transparency.
• Communicate effectively with team members to facilitate collaboration and information sharing.
• Assist in identifying areas for process improvement related to ticket management and escalation procedures.
  
  

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What We’re Looking For

• Bachelor’s degree Focusing on IT, Computer Engineering and other related studies, from four-year College or University
• At least 1-2 years of related work experience in a NOC or equivalent environment supporting IT infrastructure which includes administration, support and implementation of servers, networks, databases and storage assets. Remote troubleshooting experience, required.
• Attention to Detail: Strong attention to detail to ensure accurate monitoring and management of queues and alerts.
• Basic Understanding of ITIL Framework: Familiarity with ITIL principles, particularly in incident and service request management.
• Proficiency in Ticketing Systems: Experience with ticketing or issue tracking systems (e.g., ServiceNow, JIRA, Zendesk) for managing and tracking service requests and incidents.
• Communication Tools: Familiarity with collaboration and communication tools (e.g., Microsoft Teams, Slack, email) for effective interaction with team members.
• Industry recognized certifications. CCNA , Microsoft technology certificates, others.
• Experience supporting or working in an Enterprise and/or Global Managed Services environment.
• Knowledge and experience with cloud technologies (Azure, Google, AWS others.)
  
  

What You Can Expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• HMO on Day 1 with 2 free dependent.
  
  

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  
  

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.